Guest User
October 7, 2024
I don't want to give it one star. Because the location is good, it was very noisy facing the street after one night's stay. I changed to an inner room thinking it would be better. But it turned out to be the same room type, but the TV was gone and it became a very poor projection that could not be seen clearly. The window became smaller and there were stains on the wall. These didn't matter. The key point was that the water pipes made a huge noise after 10 o'clock in the evening and continued until after 1 o'clock in the morning. I thought it would pass if I endured it, but it kept making noises. The guy at the front desk said that it couldn't be solved. Later, another guest couldn't stand it anymore, and at a strong request, the boss came to turn off the water tank. He didn't say anything about compensation or apology, and asked why we didn't tell him earlier, otherwise he would come earlier. The problem is that customers are embarrassed to disturb the business at night and didn't expect it to be so noisy for so long. Moreover, the front desk on the second floor can clearly hear the huge noise of the water pipes, but they don't care at all. There is video evidence! Just ask how customers sleep.
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