Vienna Hotel (Xinhua South Store, Hankou North Road, Wuhan)

The service attitude at the front desk is very good! If you need anything in the room, you can directly dial 0 to contact the front desk, and the room is clean and tidy, with good lighting. When you enter the door, you can see that the bed is neatly made and very comfortable. The bedding and pillows of Vienna Hotel are very comfortable to sleep on! The bathroom is separated from wet and dry. The shampoo and shower gel are Rejoice and Safeguard, all of which are bottled by famous brands, so you can use them with confidence! A very satisfactory stay experience.

I saw this hotel on the Internet on a business trip. The reviews were good, so I booked this hotel. The transportation is convenient. It takes about 20 minutes to arrive from the airport. It is very convenient to eat, drink and play nearby. There is a big supermarket opposite, and shopping is very convenient. There is also a free laundry room in the hotel, which is very convenient. The service of the lady at the front desk is very considerate. I booked a room without breakfast, and I was given a breakfast coupon, and the room was upgraded for me Yes, there are greetings at the entrance and exit. It feels very caring. There are many varieties of breakfast, as well as Wuhan hot and dry noodles. The lobby decoration is also very good. There are many green plants and traffic guidance. I am not familiar with the surrounding roads. The lady is very kind Tell me the route, the carpet in the room is very clean, the toiletries are branded, the room is clean and comfortable, the bed is also very comfortable, there is a very good Bama tea next door, you can drink tea and chat with friends when you come over, the price is also very high, central air conditioning Very comfortable. My friend came to see me. He came by car. The underground parking lot is very large and the directions are very clear. You can go directly to the lobby. It is worth recommending, very warm service

Ctrip is familiar with reservations, and the benefits of members are not as good as those of non-members

1: Ignore national laws and regulations! The ** regulations of the store can be greater than national laws, and repeatedly force customers to provide their mobile phone numbers, which is a private information! And all three people said that it must be provided according to the regulations! 2: Ignore Ctrip's order contract! After repeatedly forcing customers to provide their mobile phone numbers and being rejected by customers using national laws, they changed their words and said that if they did not provide their mobile phone numbers, they would have to pay a deposit! Customers booked rooms through Ctrip, and they booked a stay-now-pay-later plan, which was a flash stay! Why do they ask customers to pay a deposit! 3: There is no logic at all. After the deposit was rejected, they changed their words and said that they wanted a mobile phone number because they were worried that the customer would forget something and it would be convenient to contact the customer! So, if you don't give your mobile phone number, you have to pay a deposit. How can paying a deposit make it convenient for customers? It's irrelevant! 4: Knowing the mistake and not changing it, they still insist to the end! Ctrip customer service staff called the store and said that customers have the right not to provide their mobile phone numbers, and Ctrip will never disclose customers' privacy information to the hotel without the customer's consent! 5: Stinky analogy! Saying that the customer's mobile phone number is provided to Ctrip is also provided! You earn money and give it to your mother as a sign of filial piety. You also give it to your customers as a sign of filial piety. Do you give it to them? ? ? 6: You lied without thinking! You asked the front desk for breakfast coupons! You said that the customer's order did not include breakfast! What's the truth? You used Ctrip points to redeem breakfast! I give this kind of service a negative 100 points!

Poor service attitude!