Uhome Hotel (Wuhan Houhu Avenue Xingye Road Subway Station Branch)

Because the air conditioner in the room was leaking, the bag on the table below the air conditioner and the electronic equipment inside were all soaked in water (the bag was dripping with water when I picked it up). I contacted the front desk immediately to deal with it, but they didn't come up. After more than ten minutes, I made a second call and they finally came up to deal with it. First, they said they would help change rooms and took away the electronic equipment that was soaked in water and used the front desk hair dryer to blow it out to see if it could be fixed. They said they could. Then they explained the situation to the platform and went out to play. In the meantime, the platform contacted me and said that if there was no problem with the equipment, the hotel would waive the first night's room fee. We agreed, provided that there was no problem with the equipment (emphasis added). However, after we returned to the hotel, the front desk staff told me that the equipment was still not fixed, and they wondered, "Isn't the problem solved?" The front desk contacted the manager and said that they could go and fix it for me. I just bought the machine a month ago (there are screenshots of the order). Do I have to take it to an unknown store to disassemble and repair it? I cannot accept this. I can only accept equal compensation or go to the original manufacturer for after-sales repair. Later, I complained to the platform again and the platform helped solve the problem. After the problem occurred, I did not feel the hotel's communication attitude throughout the whole process. Instead, the handling was delayed again and again. Friends who are not very lucky are not recommended to come here. If you encounter the same thing, it will be really bad. All the above events have photos, video and call records saved. If there is anything untrue, you can come to verify it.