Atour X Hotel Wuhan Yellow Crane Tower Wuchang Station East Square

The hotel is clean and hygienic, very close to the subway, and there is a small refrigerator in the room with free drinks: green tea and cola. The hotel also gave a small gift for the May Day holiday, which is very thoughtful!

The room is very good. The bed is comfortable. It is very close to the station. It is very convenient for travel. The child is not used to the local climate. The hotel staff extended the room time and sent medicine and extra water. Thank you again

The service of the lady at the front desk was very enthusiastic. She issued the invoice for me in advance. When I left the hotel, she also gave me some warm water. It was very warm. I will stay here again next time~

The room environment is good, the facilities are OK, the hygiene is good, the service is also good, and they also gave me a free breakfast to try. The breakfast is on the first floor, and it is really rich! There is only one elevator. The overall feeling is good, and I will definitely choose to stay in this hotel next time I come here.

This is my first time booking a hotel under the Yaduo Group, because I stayed there with my friends and left a good impression. At that time, welcome fruits were given and the room was spacious. However, the experience of staying there by myself this time was very bad. After learning that the occupancy rate was not high, I wanted to stay in the room type that I had stayed in with my friends before. The front desk asked me to provide my friend's name for inquiry, and finally the front desk allocated the same room type. However, after entering the room, I found that the room was extremely small, the most basic room type, and the toilet and bathroom were not separated as before. In addition, when I asked the front desk to arrange a high floor, the female front desk next to me responded in a tough manner: "Our highest is the 4th floor." This made me very dissatisfied because I felt that the right to make requests was not respected. More importantly, after entering the assigned room, I smelled a serious musty smell (or odor), which permeated the room. Because the check-in procedure took a long time, I did not go to the front desk to change rooms. In addition to changing the sheets and doing a simple cleaning, the floor and the walkway in the room gave people a feeling that they had not been cleaned. Coupled with the presence of musty smell, this stay was really not worth the money. (I don't know if it was because I requested a high floor that the front desk treated me differently?) But the good thing is that the hotel provided several bottles of simple coke and several bottles of mineral water, which is a thoughtful move that deserves praise. In summary, the check-in experience was not good. As a practitioner who has worked in the hotel industry, I think that no matter what level of hotel, if the occupancy rate is not the best, should the front desk staff try their best to meet the needs of customers? Although we understand that the work may be busy, can the room supervisor check the room carefully before handing it over to the next customer? Thank you.