Zhonghai, Narada Resort Xihai, Lushan

Junlan Hotel - the worst experience ever! The male waiter at the front desk has no professional ethics and advises all customers to leave! Bad, bad, bad! ! ! ! This experience of staying at Junlan Hotel is simply the worst one in my travel career! From check-in to check-out, the whole process was full of unprofessionalism, deception and poor service, especially the male waiter at the front desk, who had no sense of responsibility and completely ruined my trip! 1. They broke their promises many times. They said they would give me a free room upgrade, but in the end they made things difficult for me and asked me to pay the price difference! Malicious charging! The room price and included services clearly confirmed when booking were unexpectedly charged multiple fees for no reason when checking out! The male waiter at the front desk had a tough attitude. He rolled his eyes and sneered: "You can complain as much as you want, this is our rule." This blatant fraud is simply taking advantage of the customers! 2. Randomly deducting deposits and refusing to explain! The deposit was inexplicably deducted when I checked out. When I asked the reason, the male waiter was extremely impatient. He hung up the phone directly and refused to answer when I called again! This kind of vile behavior not only lacks professional ethics, but also is a wanton trampling of consumers’ rights! 3. The service attitude is extremely poor and unprofessional! Problems are not solved when they arise. Hotel is a service industry and hiring such employees with no patience and sense of respect is simply destroying its reputation! Summary: Blacklist hotel! The management of Junlan Hotel is chaotic and the staff lacks training. In particular, the attitude of the male waiter at the front desk is so bad that it is outrageous! Discourage all consumers - unless you want to spend money to be annoyed! This kind of hotel that has no integrity, charges maliciously and has an arrogant attitude does not deserve to be called a "service industry"! I hope everyone can avoid being fooled again!

Advantages: The hotel environment is excellent, and it is also very comfortable to take a walk in the hotel park. The room is next to the lake, a first-line lake view room, large area, good facilities, and very comfortable to live in. The front desk clerk also specially helped to find a room with a good view. Disadvantages: The hotel is too large, and there are many slopes. You have to wait for the battery car to pick you up wherever you go. Moreover, the management of the hotel does not seem to be in place. The front desk does not have a unified greeting when answering the phone, which is more casual. The arrangement of breakfast is also very casual. I called in the evening and said that the breakfast of the next day is in the delivery mode, and asked to add WeChat to order. After a while, I called again and said that since we are three people staying, it is recommended that we go to the restaurant for dinner (the room rate includes two breakfasts, and the restaurant dining is 158/person). I said that the delivery mode is fine, and it is good to send two people. I think the delivery mode usually means that the breakfast content will not be very rich, and 158 per person is not worth it. The other party seemed to be quite surprised to make this request to me. Maybe they were worried that I would order a meal for three people at the price of two people? But I still insisted on doing so, and the other party agreed. The menu was sent over, and there was nothing I really liked to eat, and I ordered very few meals. They also said that since there were three of us, they could give us a free main course and dishes, but I declined. Because I really didn't want to pay extra, but I didn't mean to take advantage. Then the breakfast I booked was at 7:30, but it was not delivered until 7:46. I waited for the battery car to pick me up, and finally it was more than 20 minutes later than the expected departure time, which almost delayed the rest of the trip. Overall, the experience was OK, and the price-performance ratio was very high, but the management and training could be improved to match the level of the hotel.

I like Junlan very much. I recommend it. There are many people during the Qingming Festival. I spent two very relaxing and pleasant days in Junlan. The room is a single-family villa facing the lake, with birds singing and flowers blooming. The golf course of the Watson Club next to it is also very beautiful. It is very suitable for weekend leisure vacation

It was originally the Hilton Curio Hotel. The scenery is really beautiful, but the location is very remote. You can only eat in the hotel, which is suitable for self-driving. There are not many types of breakfast, and the mixed noodles are delicious~ It's just that it rained these few days, so I basically had to stay in the room. The rain stopped the next day, and I went to the Peninsula for a walk. The scenery is beautiful. It should be better in another season or when it's sunny. The daze pavilion in the Peninsula is really suitable for daze haha. The hotel's coffee is actually Nestle 3-in-1, which is a bit mismatched. It feels more appropriate to change to drip ear~ And the hotel did not increase the price during the Chinese New Year, which is so conscientious.

The room has a nice view and is very quiet. The concierge Xiao Hu provided great service. He also introduced the scenery along the way and took us to recharge. Thumbs up! The front desk lady Xiao Chen also had a good attitude. The overall experience was very good.