Zhonghai, Narada Resort Xihai, Lushan

This stay at the Junlan Hotel in Xihai, Mount Lushan was a disastrous experience. To warn future travelers and urge Ctrip and the hotel to improve their services, I am leaving this review: Ctrip: This trip was a family trip with five people. Out of trust in Ctrip, we chose this hotel from the list of luxury hotels in Jiangxi provided by Ctrip, and planned to travel during the off-peak period after the May Day holiday. However, in retrospect, this hotel is neither luxurious nor has good service, which is a pity for the beautiful natural environment. This hotel is ranked No. 4 among luxury hotels in Jiangxi on Ctrip. I strongly recommend that Ctrip conduct a situation review. This hotel is far from the top 4 hotels in Jiangxi in terms of service experience and hardware. Hotel I. Management chaos (1) Missing reservation information: When I arrived at the front desk, we were told that we had not received any reservation information from Ctrip. We showed the reservation page before we were arranged in a room (2) Shuttle bus: The hotel is staggered and the villas are scattered, so taking a shuttle bus is a necessity. The front desk said that the shuttle bus is available on call, but in fact, the shuttle bus generally has to wait for more than ten minutes, and this is in normal times when the occupancy rate is not high. Once the hotel even told us that all the drivers had gone to eat, so you wait for ten minutes. Moreover, the driver drove wildly. When our family was sitting on the hotel shuttle bus, there was an accident of a collision between vehicles inside the hotel. The safety awareness was weak. 2. The room arrangement is unreasonable. After we arrived at the hotel at 11:30, the hotel said that there were no rooms available. Considering that we arrived earlier, we waited for about an hour. In the case of more empty rooms on that day (it was May 5th and there were almost no guests in the hotel), we were arranged with two rooms that were musty, non-adjacent, and one of them had a peculiar smell next to the tool room. We communicated to change rooms, and the front desk said that only one of the two rooms booked could be changed, and if we didn't accept it, we could cancel it. After negotiating with the leaders, we changed to two rooms that were not so musty, but they were still staggered up and down. The whole process took an afternoon and was frustrating. 3. The facilities are poorly maintained and have a high damage rate. (1) As soon as we checked in, the door lock of the villa courtyard malfunctioned. The whole family was locked in the room and unable to leave. We repeatedly called for help. The hotel sent someone to open the door after about 20 minutes. After checking, the maintenance worker said that it could not be repaired for the time being, so he could only cut off the power supply of the door lock and the courtyard gate was open. The whole process took nearly an hour. (2) The children's playground facilities were poorly maintained. The sunshade roof of the trampoline was leaking, and the handrails of the slide were rusted. (3) The WiFi network was intermittent and it was impossible to use WiFi to participate in Tencent meetings. Fourth, the sanitary conditions are poor. I understand that the hotel is in nature and there are many flying insects. But dead flies are floating in the iced water in the hotel lobby, and flies are always flying in the restaurant box. It is too "natural". Fifth, the dining experience is monotonous. The hotel is a resort hotel, there is no take-out service, and it is 20-30 minutes drive from the surrounding farmhouse restaurants. The Chinese restaurant in the hotel does not provide ordering. It only provides two set meals for 40 adults, one cold and four hot, and the dishes are monotonous. And there is basically no local Lushan West Sea characteristics. The yellow croaker has a heavy earthy smell. Lushan West Sea is famous for its delicious fish. The breakfast is even more outrageous. There is no bread toast or bacon. The eggs cannot be made on the spot. There are only fried rice, steamed buns, and about ten other things. The pork sausage is even cold and not heated through. 6. Poor service attitude. For example, we waited in the lobby for an hour to arrange the room. There were no other guests in the lobby. No one paid attention to us, and we were not even given a glass of water. I was really thirsty and went to the front desk, and I was reluctantly given two glasses of water (our family of five was waiting). The service awareness of some front desks is not even as good as that of express hotels. When communicating with them, they seem to be willing to stay or not. I guess they made enough money on May Day and didn’t care about my family. When checking in, the hotel said that a baby bed could be provided, but it was not delivered in the end. Of course, some employees have a good service attitude, such as the manager on duty and some drivers on that day. Oh, by the way, there is a frosted glass in the room without any curtains, which leads directly to the outdoors and faces the bed. I was awakened by the sun at six in the morning and was forced to get up early

The environment is very good, with birds singing and flowers blooming. The villa room is also very spacious, but the TV has no signal. The bathtub keeps leaking and cannot hold water. Both flashlights are broken. The food can be improved. There are not many choices. Chinese food can only be served as a set meal. The buffet is average. The service attitude is very good, but it seems that there are not enough staff. It is difficult to call a shuttle bus. There is no map in the huge park. The breakfast restaurant is hidden in a basement. You have to ask for it. It is recommended to give each guest a paper map or use a map to indicate various places in the park. There is no amusement chess and card room, no canteen, and no playing cards. The room delivery service is not recommended. The price is expensive. The training software part of this five-star hotel needs to be improved.

In the morning, birds are singing in your ears, the lake is rushing, and the shadows of trees are mottled. Away from the hustle and bustle of the city, you can feel the spring sunshine and romance, quiet and comfortable, and relax your body and mind. The hotel environment is unique, one room per building, large area, but the distance between rooms is a bit far. You need to take a shuttle bus for meals and parent-child projects. The location is relatively remote, and it is not convenient to go out. It is suitable for lying down and walking the baby. It is not recommended to stay during short holidays.

Environment: The hotel is in the resort area, and you can get there by getting off the highway. It is recommended to drive by yourself, which will be more convenient. Facilities: 1. The greenery inside the resort area and the hotel is great and refreshing. 2. There are gyms and swimming pools, but the spa is not open due to the flow of visitors. 3. The basic rooms are all single-family buildings, starting from 70 square meters, with dry and wet partitions, complete functions, and good maintenance. 4. There is a parent-child children's center, but it is still a little small. During the May Day holiday, we also organized an open-air movie. 5. There is a Watson Club nearby, and the activities are quite rich, including ball, kayaking, and little yellow duck~ Service: I stayed in the hotel for four days and three nights during the May Day holiday. I felt pretty good. They responded to my requests and the service staff were very enthusiastic. It feels pretty good. It is suitable for staying in the hotel when the breeze is warm.

The service is very satisfactory. The hotel is large and the shuttle bus is very convenient and available at any time. The front desk guy helped to upgrade the room for free. I just hope that the room can be maintained and upgraded.