Guest User
November 25, 2024
I rarely give negative reviews, but I have to say this this time:
First let me comment on the front desk of the hotel. I booked a room and went to check in. They told me that they did not see my reservation. They asked me three times for the name of the person who made the reservation. Finally, I asked which platform I booked through. I said Ctrip.com. I also showed the order to the lady at the front desk, but it still wasn’t there. It turned out that they came and placed the order themselves without making a reservation~
2. I said not to look at the elevator or the road, and I was given a room that was still being cleaned. When I went upstairs and saw my aunt was still there, I asked the aunt next to me if the cleaning was not done well. She said that it was done. I was about to go in, but the housekeeping staff was probably still talking about why there were so many hairs, so I was about to change rooms. The aunt at the beginning said it was ready, so I went again, and the aunt in the room came out.
3. When I entered the room, the floor was covered with water, the quilt in the room was covered with hair, and the cup was filled with water. What I couldn’t accept was that there was hair left by the previous guest on the toilet. Because I had to have a meeting, I left these The photos were immediately sent to Ctrip customers. I said I needed to make a complaint, but Ctrip contacted the hotel and no one from the hotel took care of it. I went downstairs and went to the front desk to ask for alcohol and put it in the room for disinfection at night, but the front desk said there wasn't any. Well, if there wasn't any, I thought I'd buy it myself.
4. If you go to eat before 9 o'clock in the morning, you will basically have a lot of meals gone, and you will only have a small noodle and some fruit.
5. Until I left the hotel, no one from the hotel came to ask about my situation, let alone apologize~ and they made various excuses to shirk responsibility. How do you rate this hotel at 4.8?
Please look at the picture. Would you choose to spend more than 300 yuan to buy this product?
6. In the end, Ctrip staff handled the matter and gave Ctrip a 5-star service review, but the hotel would not give it a review
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