Ibis Hotel (Wuxi Jiangnan University)

⚠️Never stayed in such a bad hotel. Let me sort out the timeline. This is also a wake-up call for all consumers. ⚠️ 1️⃣The faucet in the first room I stayed in the hotel had no hot water, and the toilet was blocked. The important point is that after I reported it to the front desk, the staff sent by the hotel (wearing hotel red uniforms) also agreed that the room had very little hot water and almost no hot water and the toilet was clogged, so they helped me move to the room downstairs; 2️⃣When the hotel moved me to the second room, a hotel staff accompanied me into the room. First, we inspected the hot water flow in the second room and it was still very small, although it was better than the first room upstairs. It was larger, but at the same time there was a problem: the room was much narrower. The staff who accompanied me to see the second room (also in red uniform) agreed with me and agreed that the room was small, so he left first; 3️⃣Here comes the important part❗️After I sat down in the second room, I called the front desk to express my concerns: neither room could meet my most basic needs for washing and daily life. I asked for remedial measures, even if it was a delay for me. Might as well check out some. A male employee at the front desk (the one with the worst attitude, I have complained to the platform and the group) first rejected my request after answering the phone and said: [You just spent two hundred yuan, what kind of hotel do you want to stay in] Regardless of the dozens of 5-stars hotels I have stayed in abroad before, even if it is a hotel that only costs 100 yuan, as a service provider, you should not use this tone to be so offensive to consumers. The remarks, with a joking tone, are very disrespectful to consumers. Later, I managed to escape from the hotel with the help of the housekeeper on Ctrip platform. Regardless of how the hotel responds to my comments, I have recorded the entire process.