Clouds·Cloud High Altitude Hotel (Wuxi Zhongshan Road)

The front desk receptionist was extremely kind and helpful. She assisted me with my luggage and made sure I could take everything up to my room without any trouble. She also helped me use the food delivery apps on my phone and even spoke with the deliveryman because he spoke Chinese and I couldn’t communicate with him. Honestly, her service was exceptional, and I really want to say thank you. As for the room, there were three issues that didn’t work well for me. First, it was very cold. I tried to adjust the heating there’s a unit on the ceiling but it never really worked. The only time it finally warmed up was the day I was leaving. The second issue was with the bathtub. The showerhead worked, but the faucet for filling the bathtub didn’t. No matter how we tried, it just wouldn’t function. They also provide a plastic cover to put in the bathtub, but it doesn’t help at all. My advice is to clean the bathtub first, then run the water. The windows could also be cleaner. The room has many large windows, which is beautiful, and it’s a big part of why guests choose this type of room the view is the highlight. That’s why the windows should be spotless. The carpet could also use a deeper cleaning, as there were a few small stains. Other than that, everything else was good.