Guest User
April 4, 2024
There was nowhere to stay nearby on a business trip, so I booked this hotel. The place is quite remote, so you have to walk a long way to eat or order takeout. You can only get takeout at the front desk and go downstairs to get it yourself. As for hygiene, it's okay on the surface, but if you look closely, you will find that the corners are not cleaned, and there is a peculiar smell in the toilet that cannot be solved. The room facilities look okay, but when I want to make a cup of tea, I find that the bar is empty, there are no tea bags, coffee bags, and other standard things for five-star hotels. I asked the front desk and they said that they have tea on the table, but I didn't find it. I just asked the room service to send the electricity card over, so I asked about it. The waiter's original answer was: Ah, you want tea? Then I'll get it for you! Isn't this what you should put in the room? Do you need the guest to ask before you can bring it? This is the first thing I am not happy about. The second is that I said the toilet smelled, and the waiter also had the attitude of "well, there is a smell, and I can't do anything about it." The third uncomfortable thing is breakfast. It is said to be made to order, but the speed is very slow, and a breakfast cannot be finished in an hour. There are very few kinds of things, including orange juice, milk, soy milk, coffee, and pickles, and they don't taste good. There are about 15 varieties of freshly made snacks, including wonton porridge. Twenty minutes after ordering, the spare ribs and chicken feet were not served yet, so I asked the waiter why it took so long. Then after a while, I heard the chef's loud voice from the open kitchen: I have to steam, fry, and make wontons by myself, how can I handle it? Is it right to complain so loudly to the guests? There were only four or five tables of guests that morning, no more than 10 people in total. I don't understand this speed attitude. What will happen if there are more people. And to say, I didn't rush to get up early that day and could eat slowly. There were two tables of guests next door who couldn't wait to finish their meals and left. It was a waste to wait for the snacks to come after the people left. Some hotels want to be unique and want to be themselves, but they really can't compare with chain five-star hotels. Although they don't have any characteristics, they win in service standards. The hotel hardware is good, but the software service still needs to keep up.
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