InterContinental Wuxi Taihu New City

Newly opened hotel Booked a twin room, the room is big Staff helped to put the beds together Super comfortable for three people Breakfast is also rich Just a lot of people during the holidays You need to wait for a table during popular times The hotel environment is really good There are also many takeaways, which is convenient Staff are also very nice Daughter likes it very much

At the end of the holiday, I took my family to stay at InterContinental Wuxi Taihu New City. As a high-end brand under IHG, the newly opened InterContinental Wuxi Taihu New City last year was eye-catching. The brand-new decoration, high-end configuration, and comfortable bedding eliminated the fatigue of the entire journey. The entire hotel is decorated in a high-end atmosphere, but also warm. The breakfast is rich and the ingredients are fresh, which is very characteristic of Wuxi. The most commendable and praiseworthy thing is the hotel's service. Knowing that we have elderly people, the front desk manager Torison Liu provided us with very warm and thoughtful service throughout the whole process. Every employee at the front desk was still able to be orderly and smiling during such a busy period of the Spring Festival. This is the quality of InterContinental, and it has never let us down! !

The first time I checked in, I still remember Kevin, the front desk guy. The hotel will call in advance for room type requirements and arrival time to remind you that you may have to wait for the room. The detailed service is great. When checking in, Kevin impressed me through simple communication. He did not let me wait for the room and specially chose a room on a high floor. He knew that the child had a birthday and specially prepared a birthday cake. He was very patient and professional to think about whether the room needed birthday decoration. The hotel swimming pool and gym are good on the fourth floor, but the swimming pool area is a bit small and does not match the facilities of this five-star hotel. Although breakfast is open on the fourth and second floors at the same time, there are many types and you need to queue up. The business is very good during the busy Spring Festival. The hotel currently has no open bar, and the smell of the new decoration is still very strong. The hotel air conditioning and sound insulation are good. There is no robot dining and no independent washing machine. If it is improved later, it will be more perfect