MEE YIAN
May 29, 2024
Check-in experience ~ A family of 4 arrived at the hotel lobby and asked the front desk if there was a luggage attendant to help with the luggage. The receptionist said there was no, the waiter had already got off work and needed to carry the luggage by himself. The 4-star hotel did not arrange enough staff to serve customers, and informed that There was a car nearby and we could pull it by ourselves. The service attitude was really speechless. Finally, a lady suddenly came out to help us pull our luggage, which finally solved the problem.
The room is clean, the bathroom has no odor, the necessary toiletries are provided, and the bed is very comfortable.
The laundry service is fast but needs to be improved. The price for washing clothes for adults and children is the same. Most foreign countries offer half-price discounts for washing children's clothes, but not here.
Check-out service ~ The lady at the front desk has no smile, no enthusiasm, and feels very unfriendly.
The bellman was even worse. He looked very unhappy and did not take the initiative to help with the luggage. When he arrived at the lobby, he just put the luggage aside and ignored me. I called a special car for 6 people to pick him up. In the end, there was no bellman to help and I had to do it myself. It was a really bad experience pulling all the luggage out. Although the room is clean, the hotel is beautiful, and the location is good, I will not stay here again because I am not satisfied with the experience. Employees need to be well trained. The most important thing in the hotel service industry is that employees need to make guests feel at home, rather than providing indifferent services.
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