Yuanyi Hotel

I participated in the Wuxi Marathon. The hotel is right near the Expo Center. The price/performance ratio is very high. The service of the lady was also good. Thumbs up!

Very satisfied, the room has good hygiene details, the smart room is very good, and the living is very comfortable

Clean and spacious room

The hotel is clean and tidy, and the rooms are large and comfortable. The entire room is a smart scene. When you click to go to bed or get up, the lights will be turned on and off automatically and the curtains will be drawn. The ladies at the front desk were very enthusiastic and helped recommend travel routes. They also thoughtfully prepared small fruits and drinks, which was really thoughtful. The weather was hot, so I specially prepared a spare room card in case the air conditioner was turned off when I went out and it was too hot in the room. The breakfast the next day was also good, and the restaurant environment was very good.

The service in the hotel is very poor. They opened the door and entered without permission! ! ! Invasion of privacy, illegal intrusion, bad nature, the hotel has a very bad attitude in handling it! ! ! The coffee included in the order was not given either! ! The hotel was converted into an apartment. It was very troublesome to wait for the elevator, and the sheets made me feel itchy when I slept on them! The breakfast is very basic, so don’t expect it.

Objectively speaking, the hotel's sanitary conditions and a daily serving of simple fruit are indeed okay, but the hardware environment is really hurtful. What's even more hurtful is the service attitude of the front desk customer service manager. I stayed in the hotel for two nights. The blue switch light on the bathroom mirror could not be turned off. It was particularly dazzling in the dark. The alarm sounded many times in the middle of the night. These two problems can be overcome and tolerated. At most, it is did not sleep well! The fatal thing is that the water in the water heater was warm for two nights. It cannot be adjusted if it is not hot. For the first time staying in a hotel, you still need to adjust the switch and temperature of the water heater yourself, and there are no warning signs! I called the front desk at night to report this problem, but the problem couldn't be solved on the phone. I was given lukewarm water for two nights to completely wash away my cold! When I reported this situation to the front desk after leaving the store, the account manager didn't show any humility. Instead, she blamed me and said it was my problem because I didn't know how to adjust the water heater. I had a better attitude and it didn't matter if I apologized. Her attitude directly made people angry. Fire, no matter what, it is a fact that I caught a cold, and it is also a fact that the water is not hot. After leaving the hotel, the front desk called me again. Instead of apologizing, he told me that the hot water was in the wrong direction. Do you doubt my intelligence? Elementary school students all know that the red left side means hot water, and the blue right side means cold water. Even if the settings are wrong, they will turn left and right to test the water temperature when adjusting hot water. What I have always emphasized to the front desk is that the water is not hot, not cold. The temperature of the water is not hot to the touch, and the upper body will definitely be colder! This is my first time staying in a hotel and I am so angry. The main reason for my anger is that the attitude of the front desk customer service manager is really speechless. Boss, where did you hire the customer service manager? At the very least, he has no respect or apology for the customers. Good job. The communication method can solve many problems and also reflects the overall quality of a hotel. I hope it can be seriously improved and improve the service!