Urba S Hotel (Gaoqi Airport Xiangyu Bonded Zone Branch)

There is no soundproofing. Planes fly overhead every 10 minutes. It is so noisy that I can't sleep.

I have stayed in so many hotels, both branded and chain, and I have stayed in this hotel two or three times. This is the first time I have encountered such a speechless situation. The cause of the incident was this: I checked into the hotel on the night of February 10th. I was thirsty in the middle of the night and called the front desk to ask for two bottles of water. A male security guard brought them to me, and it was a shocking operation. He gave me the water and then used his mobile phone to open the personal payment code and asked me to scan the code to pay. He said two bottles of water would cost four yuan. I said okay, and I would put it on the room bill first and settle it when I check out tomorrow. He said no, I must scan the code and pay now? ! I have never seen such a fair way to make extra money, which shows that this is not the first time to do so. After I paid the money, I called the front desk to complain, but the front desk was silent and couldn't say a word. Does this mean it is tacitly accepted? Later they said I would report this to the manager the next day when he came to work and then give me a reply. However, I still didn't get a reply until I checked out at 1:00 p.m. the next day. A room that cost 200 yuan a night didn't even have the most basic services. Is no one concerned about the employees using their personal payment codes to force guests to scan the code to pay and privately cashing out? Bona is also a chain brand hotel. It is bound to go bankrupt sooner or later if it cannot guarantee basic services. Attached below is the payment screenshot as proof.

As it is a high-end hotel, I was not very satisfied with the reception by the front desk staff before check-in. There was not even a glass of water. There was also a person standing there without work clothes and I didn't know if he was a staff member or what. I booked the second most expensive room type in the hotel, but it was arranged at the elevator entrance. I booked it a long time in advance. When I got to the room, there were no disposable slippers and sandals. After the room attendant brought them, I asked if there were sandals. The attendant said no and said he could help find them. What was delivered was a pair of sandals covered with thick dust. I could have stayed at Atour for about 50 yuan more, but there was no service. When I returned to the hotel at night, the towel I used had such a big stain. There should be a small makeup mirror in front of the mirror, but there was no mirror and only a bare shelf. I don't know who it was for. Not worth the price at all!

The room was very clean and hygienic, there was free parking, and the front desk upgraded the room type for free. The service attitude was also very good, but the sound of the airplane was quite loud when the window was opened, and it was much better after closing the window. A good stay experience!

❗🚫【Lightning Protection】The hygiene is very poor! ! Looking at the pictures, I changed two rooms in a row and there were unidentified [hairs] on the bed. I won’t mention other disgusting places. The toilet is also broken. Hygiene is the most basic thing when opening a hotel. Next time, choose a big-name hotel chain. The attitude at the front desk was pretty good.

Very good, we lived very comfortably, the auntie would clean frequently, and all the staff were very enthusiastic. It was a surprise to be able to book such a hotel when coming to Xiamen. When you check in and navigate here, be sure to pay attention to this one in the bonded area!