Guest User
January 6, 2024
What a miserable accommodation experience! I am a Ctrip Golden Diamond member and have never complained about any hotel on Ctrip. I must complain this time.
I spent 3,800 to order the so-called presidential suite. The bathroom floor drain smelled so disgusting that even in an area of 120 square meters, I could not sleep with the windows open.
I sealed the bathroom with disposable towels and sealed the cracks in the door tightly. The smell was still so bad that the whole family couldn't sleep.
I booked a three-day stay, and I contacted the housekeeper on the first day. He thought I had only booked a one-day stay, so he pretended to be stupid and said it wouldn't stink. How could this happen? Okay, I said I booked a total of three nights. He immediately checked the order, was dumbfounded, and asked someone to fix it.
The next day it still smelled terrible!
On the third day it still smelled terrible!
The repairman came every day but couldn't solve the problem. Because there had been problems with the sewer system, he was unwilling to replace it.
I read the reviews of other guests in the apartment, and there were so many comments about the smell. I thought the most expensive presidential suite would not stink, but no matter whether it is a two-bedroom apartment or a three-bedroom apartment, it smells bad!
Another point is that the so-called third room is a utility room, only two or three square meters, has no windows, and is depressing and cramped.
Bad review
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