Chateau Star River Xi'an

A quiet place with unique features, spacious rooms, better than many hotels of the same star rating. The hotel has a beautiful environment, warm and professional service, and is very close to the Weihe River embankment. It is the season when apricot blossoms are in bloom and red leaves and plum blossoms are in full bloom. It is a good time to take your family on a vacation and enjoy the spring.

I have been staying in various types of high-end hotels for 16 years on business trips around the world. This stay experience is evaluated objectively and truthfully as follows, with the purpose of allowing such an excellent Galaxy Bay Hotel to continue to improve! First of all, from the guest room handling, the hotel still actively requires customers to pay a deposit for accommodation. This is a very far-fetched idea that the hotel industry has tried to temporarily store customer funds for other purposes by paying a deposit for many years (but I still declare in time that there are so many hotels in the world that no deposit is collected. The front desk has strong flexibility and response capabilities and no deposit is collected. This is a trust in customers. They all live in luxury hotels, and most people are still very cultured and cultivated). Secondly, from the evaluation of the room experience after checking in, the hotel room is spacious and bright, and the decoration is reasonable and in line with international standards, but the only shortcoming is that the room card power card slot has poor contact, and the single room card power supply has poor contact from time to time. It can be imagined that if your hotel encounters unreasonable and low-quality customers, it will be a hassle to apply for a room change in the middle of the night. Once again, I would like to make suggestions on the cleaning of the hotel's public areas. The elevators are cleaned in a timely manner. During the cleaning process, I also encountered a cleaning lady who punched in according to the group's requirements. However, it is recommended to pay more attention to the service details and the detailed inspection of public environmental hygiene. Details determine success or failure. Secondly, the breakfast experience. The location design of the breakfast restaurant is relatively far away from the hotel's accommodation area. The experience of the elderly, children and other groups may be poor. At the same time, the hotel should focus on including breakfast rather than transitional marketing hot springs. I have been staying in hotels around the world for 16 years. This marketing method is not long-lasting. When customers book a room, they will easily take the double hot spring as a double breakfast by default. I have made this mistake in my booking experience for so many years. I tried to communicate with the hotel whether to convert the double hot spring I included into a single breakfast. In the end, it was not possible. I spent another 168 yuan on a simple meal. Why is it called a simple meal? Because the dishes and staple foods in the breakfast restaurant are too flashy. Only pragmatism is the way to long-term development. If there is no problem with the marketing methods of breakfast, I also plan to choose this hotel in Xi'an for a long time to complete tourism and business first. But... Finally, I also wish the hotel service to be even better and win more customers!