FALCON BAST DREAMLAN HOTEL

The standard room is larger than the single room and is relatively wider. Facilities: Daily hardware equipment: TV, hot water, and hair dryer are sufficient. The air conditioner does not cool, the mode is set to cool, the temperature is set to 16 degrees, the air volume is automatic, and the temperature cannot be lowered. The indoor temperature is still 26 degrees. The staff said that I filled it in wrongly, and the result of their adjustment was that it rose to 27 degrees. Hygiene: The hygienic conditions are not bad. Environment: The corridor is relatively clean. The hotel is near the downtown business district and has everything you need. It is convenient. Service: Service is really a big problem. 1. First of all, it’s about the air conditioner. I gave feedback to the front desk. Someone came half an hour later. When they came, they said that I adjusted it wrong. After she adjusted it, it rose by one degree and became even hotter. Who adjusted it wrong? She said she came late. She said she saw that I hung "Do Not Disturb" at the door and left. Didn't she confirm the service needs with the front desk? Later, the engineering was called to debug. The phone urged twice, and they didn't come for more than half an hour. The explanation is: it's too busy to be full. What is the relationship between the busyness of the maintenance staff and the occupancy rate? Isn't it related to the failure rate? Is it possible that there are so many problems with the hotel that they need to fix them all at once? After waiting for half an hour, I went to the front desk to ask, but the front desk didn't know whether the engineering had provided services. When I asked, the engineering had already gone to the switchboard for debugging, and there was no feedback. Fortunately, I went to ask, otherwise I would have been waiting in the room. 2. The room card could not be opened on the second day of check-in. I called to ask because it was only opened for one day, but I booked a room for two days. The front desk said that the room rate for the two days was different and I had to open it one day at a time. I don't know why. But the room is on the 17th floor, and it is not in the same building as the front desk. I have to go to the front desk to fix it. Why didn't I tell you when I checked in, so that I could fix it before going upstairs. So I want to know why, as a service industry, communication is so poor, how can it bring a good experience. Is communication and feedback so difficult?

The room is too small. The elevator closes at 11 o'clock. You have to climb the stairs.

Parking is convenient and breakfast is average.