Crown Hotel

How should I put it, it's a very old hotel. I asked for two bath towels, but 3 hours later they were still not delivered. I called again before sending it. You have to swipe your room card once a day. It's quite strange. Will not live here again. There are many hotels nearby, you can check out the others.

It's an old hotel, so the facilities are outdated, but the service is very poor. I didn't want to give a bad review or complain, but after investigating the reasons, I found out that the manager had no service awareness: 1. I left a piece of clothing in the room, and I looked for the hotel 24 hours later. They asked me why I wasn't notified when my clothing was found. The manager made all kinds of excuses, saying that the room would not be checked and cleaned immediately after check-out. I asked him what time he would check the room if we checked out at 2:30, and he said 4-5 o'clock. I said I asked your hotel 24 hours later, but the manager was speechless and became angry and asked me who was responsible for leaving my clothes in the hotel. I just want to ask, as someone working in the service industry, should you have a sense of service? 2. I called many times and found the clothes, and asked them to help with the express delivery. Because I was still on a business trip, I couldn’t receive it, so I told the waiter to send it by ordinary express, not special express! It turned out to be sent by express delivery! After hearing this, the manager explained: It’s being sent quickly! The express delivery is fast! ! ! Later he asked me directly, who is responsible for your clothes being lost in the hotel? I sent it to you. It was sent quickly. Are there still problems? There is a recording of the communication with the manager, but unfortunately it cannot be uploaded! I didn't want to give a bad review, it's just that the manager's attitude is too bad! I reported the problem to the manager, but he wouldn't listen. I told him that if he didn't listen I would give a bad review. Then he insisted on listening and made all kinds of excuses, but his excuses didn't make sense, so he just got angry! ! ! The owner of the Crown Hotel doesn’t know you, do you understand? Such a huge asset is handed over to such a person to ruin it. If the hotel goes bankrupt, you probably won’t even know the reason!