Guest User
May 6, 2024
A newly opened hotel, and it is operated and managed by Accor, I thought it wouldn't be too bad, but it turned out to be a big disappointment! In addition to the relatively new facilities, almost everything else is a pitfall. Shortly after checking in on the afternoon of the 1st, I found an unopened bread left by the previous guest in the room safe. On the carpet in the lounge area in front of the desk, there were several toenails left by the previous guest, which was extremely disgusting! Fortunately, the child wore slippers, otherwise I would be scared to step on it! I had no choice but to go downstairs to report the situation. I specifically found the supervisor on duty or the lobby manager, and then the front desk upgraded and changed the room. After changing the room, I returned the old room card to the front desk. The waitress confirmed with me loudly, are you Yang X, Mr. Yang in room 810? What? Doesn't the guest's privacy need to be kept confidential? Just open it casually? What's more, there are other guests next to it. On the morning of the 3rd, because I overslept and missed breakfast time, I ordered takeout. The takeout was delivered at 9:55, and the takeaway man told the front desk that the robot would be used to deliver it upstairs. At 10:10, I waited for the takeaway but it didn't arrive. I called the front desk and said I would go check it out, but then there was no news. At 10:15, I had no choice but to go downstairs. The robot and the takeaway were lying quietly in the corner, ignored. The three front desk employees were chatting with each other (or discussing work). They didn't care about the guests' takeaway at all, not to mention that I was the guest who complained two days ago. Finally, I checked out and left, and a "OK" was considered a farewell to this Novotel hotel. There was no inquiry about the stay experience when checking out, which is not even comparable to economy hotels, let alone Accor's management, haha. Yancheng is a city that doesn't do things, but this Novotel hotel is really bad!
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