Yigezaidelvxing
May 19, 2023
The check-in experience was very bad. I booked Grand Court Hotel online, but when I navigated to the destination, I couldn't find it. I only saw the sign of Marriott Hotel. There was construction going on next to it, so I had to get off the car. Finally, I found the words Grand Court Hotel under the Marriott Hotel sign, but there was a car parked in front, blocking the words. I couldn't find the lobby either. After asking, I found out that it is part of the same hotel as Marriott. Oh, this own goal, I really want to curse! It was even more bizarre when we checked in and parked in the underground garage. They asked for a deposit of 200 yuan, which was confiscated after negotiation. What was even more bizarre was that to enter and exit the garage, we had to go up and down the stairs to find the front desk to notify the doorman to open the door manually with the remote control. In today's intelligent world, this approach is puzzling. I went to the service desk to report it and got all kinds of explanations, as if as long as they don't mind the trouble, it's other people's business to bother them. The original good impression of Penglai seemed to have been lost a lot.
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