Guest User
July 12, 2022
After allocating the wrong room, the hotel said, "It's not my fault, the reservation site gave the wrong information. The guest should call the reservation site and fix it." It was absurd to put off responsibility by saying that.
Booked 3 nights and checked in late on the first day.
Upon entering the dormitory, it seemed that something was different from the reservation and there was no ocean view, but it was dark outside and I slept thinking that I could not see the sea.
When I woke up in the morning, there was no ocean view, there was no sofa on the reservation details page, and the room seemed too small, so I asked the front desk. However, as in the first paragraph, an argument of responsibility suddenly struck me. Then I called Trip.com like I was doing something wrong and told them to fix it myself. Out of absurdity, I said, "Is the room assignment my fault? If I received the wrong reservation, shouldn't I have to discuss it between the hotel and the site?" Only then did he say "I'll talk to your site" and never apologized.
In the end, I ended up staying 2 nights in the room I originally booked and didn't get any compensation. I really didn't expect the service to be this bad.
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