Anonymous User
June 7, 2023
Stayed here three times, each time was worse than the last.
1. The waiter knocked on the door at night. I asked twice who he was talking to, but no one said anything. Then they opened my door with their employee card. If I hadn't put on the chain, I wouldn't have dared to think that you guys came in. Who is this? There are serious safety risks in the hotel.
2. Takeout is not allowed to be delivered upstairs. You can only go down and pick it up yourself. After asking the front desk, it was said that it can be delivered. If the takeout is delivered downstairs, you will still be notified to pick it up yourself. So why should I order takeout?
3. The waiter came to deliver Babao Tea to my door and asked for a good review. You are doing it to promote your hotel. I won’t say anything. .
4. Breakfast. The room I booked did not come with breakfast. I said it would be charged to the room and I would settle the bill together. Before 8:20, there was nothing in the restaurant except two vegetable bases, a few eggs, and hot water. It's all cold. Is this your 30 yuan breakfast standard?
5. Deposit. Before checking out, I told you that I was in a hurry to catch the train and you should issue an invoice first. I packed up my things and came down to check out. After I packed up and came down, the front desk staff changed shifts and no one knew that I wanted to issue an invoice. I was waiting again. They issued an invoice there, but the system didn't refund the deposit two hours after I left the store. I called and urged them to refund the deposit, and the wrong amount was refunded. They said breakfast was not included and asked me to pay back 30. That's your place. I really don’t want to talk about the standard of breakfast. My leftovers are better than this. How dare you ask me for payment when you made a miscalculation? I'm not short of you by 30, but you guys come to disgust me again and again. It's really unbearable. Before I even checked in, I waited for you at the front desk for more than ten minutes to fix the face recognition camera. I was so tired that I had to run down and fix it again. One procedure. I really don’t want to give a single good review. The poor experience is secondary, and safety cannot be guaranteed. You are the one who lost old customers like this. I don’t want to go back. Enough is enough.
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