Anonymous User
May 20, 2024
Facilities: The door to the room cannot be locked. The water heater either only produces hot water or only cold water. The room phone also does not work. The pillows are uneven. If there is a need for spare pillows, the answer is that there are no spare pillows. It is said that there are no extra pillows in the whole store. User needs are not dealt with and the experience is poor.
Service: Feedback that the matter was handled slowly and the handling staff had a cold attitude and would only say that they did not have permission and needed to wait for the supervisor to come to work at 8 o'clock the next morning to deal with what happened that night. When I checked out the next day, the supervisor did not take the initiative to contact me to deal with it. Very poor check-in experience! !
Never take the initiative to comment! I was really unhappy with my stay this time! !
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