Guest User
October 3, 2024
It was a rubbish experience. I stayed during the National Day and the price was not cheap. It was really bad. The reasons are as follows:
1. The hotel is very dirty! When I checked in at night and took off the quilt, I found a lot of dirt and stains on the mattress under the sheets, as well as a lot of hair. I really suspected that the bed had not been cleaned, and it was very uncomfortable to fall asleep.
2. The service staff has a very bad attitude. After reporting to the front desk that the bed was extremely dirty at 11 o'clock in the evening, the solution given was for us to endure it or just add a layer of transparent sheets. Our basic request is to clean the room and replace it with a clean mattress and sheets. They just asked us to add a layer of sheets without any apology. We tried hard to replace the mattress, but there was no replacement mattress. In the end, we had to remove the dirty mattress. (Mattress refers to a thin layer of mattress)
3. The facilities are not fully equipped and the rooms are rubbish. It has a dead skylight and no curtains; the bedside socket is not stable and the charger will come loose when plugged in. In addition, there was no tissue paper in the room, so I had to bring my toothbrush and toothpaste myself. I was not given disposable slippers for the first time, and I had to ask the front desk for disposable slippers later in the night.
4. There is no sound insulation, which affects your sleep, and the smell of the hotel is not good either.
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