Kaiyuan Resort Hotel

The room is really small, which has something to do with the room type we booked. But as a four-star hotel, this room is really unacceptable. The surrounding environment is still good.

The environment is great, there are trails behind the hotel, there are many farmhouses around, and it is very close to Zhanggong Cave. The service staff are enthusiastic and there are not many breakfast varieties, but the overall stay experience is good.

The service of this hotel is unexpectedly poor. First of all, we booked half a month in advance and checked in on October 4th. During this period, there was no communication or SMS reminder. When we checked in at the hotel, the adults were sleeping with their children in their arms. The disorganized feeling may be because we asked why we didn’t look at the itinerary code when we scanned the doorbell code. We had to ask for it over and over again. We didn’t say a word when we gave the room card to the front desk at the back. We couldn’t find the elevator and we didn’t ask there. Human reason, had to be so loud that the front desk told us where the elevator was when all the customers were looking at us. I have been traveling for 10 years and have never encountered such a service. This service is not worth my 1,000 yuan, and 500 yuan is too much. It is better to go to a chain hotel. The TV is still an old-fashioned analog TV, there is no Internet TV, there are no supporting facilities around, and there is no takeaway, and the breakfast is okay.