Joyce_Jty
May 5, 2025
First of all, the environment is comfortable and the room is satisfactory, but excluding the hardware conditions, the service is really cheap.
I called in advance and was told that check-in would be after 3 o'clock during the May Day holiday, but late check-out would definitely not be allowed, OK! However, in fact, the check-in at the front desk took a very long time when there were no other guests waiting. After that, when the room had been cleaned, it was not until 4 o'clock that the room card for another room was given.
Let's talk about dinner. I booked Ju Nian Chinese Restaurant, but was told that I could only order a set meal like the New Year's Eve dinner. The dishes available outside the set meal are quite limited. Shouldn't the May Day holiday be the time for the service industry to do its best to show its quality? The doubled room price is to enjoy the discounted service? Let your service staff take a vacation?
Don't give up, you also need to experience the bar, but no one will pay attention to you after you are seated. You can go to the bar and order whatever you want. The most interesting thing is that after we ordered two rounds of drinks, we didn’t see the waiter come to bring snacks. I asked with a flattering face if there were any, and if not, I could buy them myself. The answer I got was yes, and asked me to wait. Okay, I waited for 20 minutes. I once felt that I shouldn’t have asked...
A five-star environment, but the service is more than two-star, which is unworthy of the position!
Original TextTranslation provided by Google