Gloria Grand Hotel Yong shun

Poor attitude at the front desk

It's very bad. First of all, the decoration smell is very strong. I originally thought that the fresh air room I ordered would be equipped with professional fresh air equipment, but I didn't expect it to be a mobile fresh air machine. The noise was very loud. The room area and smell were so large that it didn't help at all. I want to open the window for ventilation, but there is no window screen. I am worried that mosquitoes will come in and only "kill" for one night. Regarding breakfast, when checking in, I asked the front desk staff if there was a charge for children's breakfast. When they saw the child, they said they would charge about thirty yuan. However, in the morning, the person in charge of the restaurant said they would charge full price, saying that children under three years old were free and 1.2 meters tall. The following half price, my son asked for full price at about 1.4, which was completely different from what the staff said when checking in. I asked her to communicate with the front desk to verify, and the other party told me to go to the front desk myself. I really didn't understand what kind of service and management this was. Isn't the communication between departments an internal problem of the hotel? Forget it at full price, the breakfast was particularly bad, and the pot for steaming Yeer Baba was cold. When I went downstairs to check out, I met the restaurant staff and asked the front desk staff why they told the guests that breakfast for children cost about 30 yuan. What kind of weird management was this? It caused trouble for the guests and made them laugh.

環境好交通方便前台服務態度很好。

早餐口味很好。

交通便利，房間乾淨整潔。

首先要表揚前台MM的服務態度，非常的贊👍，因為不太會操作導致勾選了一些不必要的增值服務，前台非常耐心地幫忙重新下單。房間也不錯，寬敞舒適