Gloria Grand Hotel Yong shun

Poor attitude at the front desk

It's very bad. First of all, the decoration smell is very strong. I originally thought that the fresh air room I ordered would be equipped with professional fresh air equipment, but I didn't expect it to be a mobile fresh air machine. The noise was very loud. The room area and smell were so large that it didn't help at all. I want to open the window for ventilation, but there is no window screen. I am worried that mosquitoes will come in and only "kill" for one night. Regarding breakfast, when checking in, I asked the front desk staff if there was a charge for children's breakfast. When they saw the child, they said they would charge about thirty yuan. However, in the morning, the person in charge of the restaurant said they would charge full price, saying that children under three years old were free and 1.2 meters tall. The following half price, my son asked for full price at about 1.4, which was completely different from what the staff said when checking in. I asked her to communicate with the front desk to verify, and the other party told me to go to the front desk myself. I really didn't understand what kind of service and management this was. Isn't the communication between departments an internal problem of the hotel? Forget it at full price, the breakfast was particularly bad, and the pot for steaming Yeer Baba was cold. When I went downstairs to check out, I met the restaurant staff and asked the front desk staff why they told the guests that breakfast for children cost about 30 yuan. What kind of weird management was this? It caused trouble for the guests and made them laugh.

衹要回來就住這個酒店，非常好，前台小姐姐態度非常好

環境非常之好 可惜湖景房外面的湖像是一泥潭 感官不是特別好 落地窗不錯 陽台也很大 房間很乾凈 寬敞明亮 光線很好 白天根本不用開燈 晚上燈也不刺眼 很温馨 不錯的一次體驗

月及特別好

前台小姐姐服務周到