Hampton Inn by Hilton Yopal

Absolutely great hotel,good food,great service and the cleanliness of the restaurant,rooms was brilliant. Absolutely no issues whatsoever with this hotel,I will be booking again soon and would recommend this to anyone visiting Yopal to stay here. Andrew Crighton

Good hotel

Hampton Inn by Hilton Yopal – A Deeply Disappointing Experience After more than ten years as a Hilton Honors Diamond member and countless stays at Hilton properties worldwide, I never expected that an **80-night stay** could leave me this disappointed. Unfortunately, the Hampton Inn by Hilton Yopal delivered what was, without question, the worst Hilton experience I have had in over a decade. Before anything else, I want to make one point absolutely clear: **the front desk staff, housekeeping team, and breakfast staff were consistently friendly, courteous, and genuinely tried to help.** My criticism is directed almost entirely at the hotel's management and administration. The fish rots from the head we say in Europe. The incompetence of the administration is unheard of. During my stay, I experienced repeated operational failures: two nighttime fire alarms that disrupted my sleep, several air-conditioning failures (including one lasting approximately a day and a half in temperatures above 30°C), frequent hot water outages, and several days when only one of the hotel's two elevators was working, causing long delays. What frustrated me most, however, was not the technical problems themselves—it was the way they were handled. Or …not at all handled. Throughout my stay I repeatedly reported these issues and was assured that Hilton Honors points or complimentary nights would be provided as compensation. I accepted these promises in good faith and chose not to escalate the situation. **None of those promises were ever fulfilled.** It also took more than three weeks for my Hilton Honors stay points to be credited, something I found difficult to understand for a global hotel brand. After spending 80 nights at this property, my impression is that the hotel's management lacks the organization, accountability, Talent, wisdom and customer focus that guests should reasonably expect from a Hilton-branded hotel. Rather than resolving issues promptly, I repeatedly experienced delays, unfulfilled commitments, and poor follow-through. As a long-time Diamond member, I felt that my loyalty was neither recognized nor valued. Another disappointing issue was the room description. The hotel advertises a **large refrigerator**, but my room contained only a small minibar. When I raised this with the hotel manager, I was told the description would be corrected. To the best of my knowledge, it remained unchanged during my stay. I believe the published room descriptions should accurately reflect the amenities guests actually receive. I also questioned the hotel's decision to begin charging VAT on reward stays booked entirely with Hilton Honors points during my stay. I have asked Hilton to review whether this practice is consistent with the Hilton Honors program rules and applicable local regulations. Before posting this review, I gave the hotel management an opportunity to resolve these issues. I set a deadline for a response, and I was assured I would receive one.

Very nice value for the money respectively for the points. I am just staying for a couple of weeks in order to accumulate more nights for my Hilton Lifetime Diamond status . Well, this hotel is apparently the last property in the world that costs only 5000 points as a redemption rate. I liked the place , the immaculate cleanliness and the good climate when talking to the staff. They are proactive and mostly professional. The city itself isn’t anything to write home about, dirty, hardly any sidewalks and nothing I would ever return to unless …. Doing a mattress run for status. Well , nothing to do with the hotel. It’s clean, staff are friendly and nice though you need to speak Spanish fluently in this part of the world or bring a translation app. I liked the spacious rooms although some things like tea and maybe more towels would be good to provide.The hotel hasn’t got a pool, just a jacuzzi, a nice fitness room ,albeit too small, and a hood terrace (with too many tables) to chill out. The only really negative-ish point was the rather monotonous breakfast with no real highlights. I know it’s not the Waldorf Astoria but a bit more variety would have been nice. And maybe extend it to 11 am. 6-10 is just too early especially when you can’t hear your own word from 6-8.30 as the hotel is packed with petrol workers that are being accommodated and not really taciturn and the most considerate people. It’s like a workshop cafeteria rather than a restaurant. A special section for vip guests would be thoughtful. Apart from this it’s a good choice for accumulating HH nights. I might be even back next year . Winning !

We had a good stay here . Only one night we had a problem with the A/C but it was repaired very quick after being reported to the staff. Breakfast was really good and all the staff is amazing and very kind .

It is close to shopping, eating, and the hotel is clean

I likes its located close to the airport (5mins), a shopping center with restaurants is very close, staff was friendly and the overall conditions of the hotel are very good

It was good It was good