Guest User
April 8, 2023
I visited the hotel for a day trip bath. I had been interested in it for a while, and I wanted to take my father there if the bath was good. I was told to contact them in advance to check if day trip bathing was possible, so I called several times, but they didn't answer the phone... but the phone rang... So I went to the hotel directly to inquire, and they said that there were a lot of guests today and they were busy, so day trip bathing was not possible. I called several times, but they didn't answer the phone, so I told them that I came directly, and the elderly man at the front desk said that they were busy and couldn't answer the phone. The apology was also vague. There were quite a few guests checking in, so I understand that they were busy, but I was wondering why. I went back to Yugawara Station and called again, and the same elderly man answered again. I said that it would have been fine if they had answered the phone, but he insisted that he was busy and couldn't answer the phone. He also said that if you're busy, you wouldn't be able to answer the phone, and that if you're talking like this, you won't be able to answer other calls. I'm sorry for calling to complain. However, I didn't do anything that needed to be said. I just wanted to tell them that I wanted them to think about how to deal with the situation even if they were busy. There are also day trippers. I was looking forward to it, so I'm disappointed. I will never go again.
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