Galaxy, BW Premier Collection

Terrible service , avoid this hotel at any cost. Not all inclusive but drinks are diluted at the pool bar even when they charge you! Sun beds are chargeable with extra for the security box. Waste of money. Regretting coming here. It’s NOT a 5 star hotel barely a 2 star hotel with their staff’s attitude. Very disappointed.

First of all, you and your family will like staying here. You won't regret it in any way. The hotel is clean, the weather is superb, the sea like blue crystal BUT, it could do with a few small improvements. IMO opinion this is a very good 3* and you should be aware of the location too as it could play a part in your holiday. The Galaxy BW at its highest is 3 stories so it's not intrusive or overbearing and the whole place is fastidiously cleaned by an incredibly hard working team. There's genuine pride in it from the rooms all the way down to the beach. The location of the hotel is ok, it's a 10 minute drive from the airport but you are not really aware of airport noise and it's quite nice seeing planes coming in over the sea. The hotel is one of quite a few hotels, shops and bars along the beach. The hotel next door is more of a younger persons hotel so you can hear house music blaring out all day and of course being music, respects no boundaries. If I could make one suggestion to the Galaxy beach pool bar team, look up Chill playlists on Spotify and delete the Europop heavy beats. It would suit the hotel better. Music at night at the Galaxy is pretty good with live music from various different artists every night and they are really entertaining. If you are paying for All Inclusive, you should really be aware of what it gets you. Starting in the restaurant; fruit juice is not fruit juice (actually I'm not sure the hotel stocks any real fruit juice) because it's a syrup mixer dispensed at a push dispenser and the mixture is WAY too strong. You end up watering it down whilst missing real fruit. Same at the pool bar. The local Cola substitute is ok but that's the best it can be called. The coffee from the pool bar machine is awful. The beer is nice enough. The included wine would go well on chips but not as a drink. The local alcohol is decent enough but if you ask for one of the 10 or so cocktails available, they mix it with the aforementioned "juice" or mixers. It's a gamble..... This often and possibly deliberately leads you to want to buy the real thing which you can do of course, at €2.50 for a small can. You also then will end up having to buy a hand made coffee if you really want one. We read reviews before we came about the food being lukewarm or not so good, this is not true. The food is not piping hot but it's a buffet and does not detract from the quality. The food has been great with a wide variety and lots of it too. Every day the buffet offering changes slightly and if it comes from the charcoal grill, it will be amazing. The staff that clear your plates and tidy are lovely. You don't need to wear trousers and shirts in the evening. Laganas needs a clean. It needs bins and some pride restoring but it's not bad. It has a party town reputation but we saw none of that from our hotel. In the morning the streets were quiet. There's just a lot of litter. The pool. It's quite small but then this is not a big hotel. Natu

Went as a couple late season and had a nice relaxing week. The hotel itself was nice, few things in the room that could’ve been tweaked to make it even better. Beds weren’t the most comfortable neither were pillows and the bathroom needed a good bleaching in places. Other than that rooms cleaned everyday, towels changed too. We stayed bed and breakfast, breakfast was average, plenty of choices but the hot breakfast wasn’t very hot, plates were in warmers but never switched on which didn’t make sense so when already luke warm food was put on the plate it went cold very quick! Only thing that was always hot was the baked beans. Laganas itself is a bit of a tip, couldn’t believe the amount of rubbish laying around, bags of uncollected rubbish outside now closed venues. Plastic bottles and glasses strewn on the tide line of the beach! For a beach that hosts loggerhead turtles for nesting it does not paint a great picture of the community caring for these creatures one bit. Highlight of our stay was renting a boat and doing a trip to the keri caves which were absolutely beautiful. If I came back to Zakynthos I would definately try another part of the island, Laganas needs a huge tidy up! Galaxy beach resort was a three star at best imo

I have just spent the week with my two children at this resort and we had a great time. There is enough for the children to do, clean pool, pool tables, trampoline and bouncy castle, the hotel is right on the beach with amazing views from the bar. The room was cleaned regularly and spotless and so was the whole hotel. There is so much food even if we went in towards the end of meal times. Plenty of refreshments in between. The staff were all hard working, friendly and helpful. They helped us arrange a tour and booked taxi's for Zante town. We went in Oct as any resort in summer holidays are crammed and busy. It was a relaxed calm vibe, always managed to have a sunbed. All inclusive drinks in family resorts in my experience arnt the best but thats the same where ever we have gone before. Was happy to buy the odd diet coke and top brand gin and tonic, the wines were good enough and cocktails. Short walk to the main ***** with restaurants, it is nearing the end of season but a few lovely restaurants open when we fancied a change. Absolutely loved it would definately come back again. Thank you to all the hard working staff at the resort 😊