Bitzaro Palace Hotel - All Inclusive

The staff are exceptional, friendly, and hardworking. Conveniently located near the beach and nightlife. Spacious, clean, and comfortable rooms with balconies, refrigerators, and air conditioning. Spotless cleanliness maintained.

We are half way through our week here firstly it’s amazingly clean, rooms, restaurant, and pool area. The staff are very friendly always collecting plates ,bar staff great no queues although second week of season. Apparently the flooring around pool has been changed to tiles & I find they are very slippery when wet which is my only concern. It’s definitely a chilled quiet atmosphere no entertainment apart from singer once or twice which suits us. We stayed in Kalamaki before ,lovely beach yesterday we walked to laganus along the new path & back along the beautiful beach. Lots of bars & great restaurants 5mins walk from the hotel. The food has been of the best quality if not quantity so we’ve not eaten out once. Enough choice for most appetites plus snacks available freshly made to order.

We have visited the Bitzaro Palace before and loved it but as another reviewer has mentioned, it has obviously made some cutbacks in certain areas that made our experience not as good as our previous visit. I will say, we had no issue with the Aircon. It never went off as others have mentioned and the room itself was great apart from the roller bed for our son was not ideal. Very thin mattress which made it quite uncomfortable and also made navigating a very small room quite hard. It was put up against the balcony door so I was constantly knocking my shins on the bed trying to get back in as there was only a small gap to go through. Food was okay but just okay. It got very repetitive very quickly. Breakfast however was great. Dinner service has declined. You used to get sat down and drinks orders taken but that has gone. Instead you have to queue up at the bar, where they were serving the cheapest coke ever. It was really horrid. Sometimes they had pepsi but not often. By the time it was at the end of the bottle, it was completely flat. The beer wasn't great but other alcoholic drinks were okay. Bar staff could be quite sullen but reception staff and cleaners were lovely and super helpful. Snack bar was good though, lots of choice. The pool was ridiculously busy up until about 4pm. Everyone on lilos or playing ball games, meant you couldn't actually swim. It was like sardines in a can. Everyone has mentioned it but the decking around the pool either needs removing or completely renovating as it is quite unstable in places, with splinters. One lady broke her arm tripping on one of the planks and spent her holiday in a cast! Nothing ruined our holiday, and we had a good time but standards have certainly slipped since our first visit a few years ago and we are by no means fussy.