Hotel Dimitra

Never in my life have my family and I experienced anything so terrible as this. We arrived and they told us that the pool is closed every day between 13-17. This is not stated on *********** - only a small comment that the hotel needs to be quite at 15-17. We said that we would not have booked the hotel if we had know and we were so surprised and the manager sad we could just leave and get our money back. The hotel then charged the info on *********** so it now says it has to be quite between 13-17 but not specifically that this means the pool is closed. We travelled with two small kids that were so so tired and we said we would stay one night and maybe leave the next day. We really tried to make it work. We ordered some food at night to our room and did not get it all when we very kindly mentioned it the day after the manager/owner screamed and yelled at us and said that we should pay our bill and were not allowed to be in his hotel or restaurant anymore. My kids started crying and i kept asking what was going on and why he was screaming at us. The manager just screamed that he did not want guests that complained and first it was the pool and now the food. We were chocked and called *********** who said that it was uacceptable and understood that we had to leave and wanted a refund. They promised we would get a refund within 12 days. I have not heard anything from booking (2,5weeks) and called then today and they say that Dimitri has refused to give us the refund (because it was a non-refundable stay) - so they dont care about our claim - eveb though we booked a hotel without it stating the pool is closed most of the day, the hotel manager kicked us out and said we could neither stay or eat at the restaurant (which we had paid for upfront for 4 night). This was such a bad experience that when people adk our kids at the age of 4 and 6 about their holiday this angry mad that yelled, screamed, kicked us out and made then scared is what they remembered mostly.