Hosteria Real de Zamora

Nobody likes to be deceived. In this hotel, I felt deceived and it wasn't pleasant. The hotel is beautiful, but they gave me two rooms that have nothing to do with the rest of the hotel. If you call to make a reservation: be careful! Ask beforehand what type of room you will get and if it's in the cloister. The rooms they gave us: The level of comfort corresponds to a hostel or a guesthouse (and therefore the price should be much lower). They were very dirty. The mattress was very old and uncomfortable with springs that stuck out. Only one pillow despite being a double bed. The bathroom was tiny (and dirty). There was only one towel. The floor left your feet black, and in the other room, it left your feet full of white hairs. The air conditioning units throughout the building are attached to the rooms and are very noisy. The garden is full of papers on the ground. Honestly, I don't recommend this hotel experience at all. I never make a complaint (I think it's the first time), but I'm really angry. The only thing that has been saved is the hotel staff who are very friendly. The problem is that "the property" is marketing rooms that they shouldn't be marketing and deceiving customers. The feeling is one of fraud.