"This hotel was the one we were most looking forward to during our 11-day European trip, but it was also the most disappointing. Objectively speaking, the hotel has a great location, surrounded by mountains and surrounded by a cluster of beautiful small houses.
The drawbacks are quite stark. First, it's quite dated, and the restaurant is quite small. We couldn't even accommodate our two dinners, so we had to eat simple meals at the bar. Second, there's no air conditioning. Okay, that's understandable; it's a local specialty, and most hotels don't have air conditioning.
What caused the disappointment? First, the management was chaotic. They randomly asked for a deposit upon check-in, asking for it in installments. They wanted to charge far more than the room rate, not the 50 euros stated on the Ctrip confirmation. Upon inquiry, they said it was the bank's payment, not ours, with a characteristically arrogant airiness. Being abroad is truly helpless. How could the bank deduct our deposit without instructions? This explanation is ridiculous. They arrogantly treat Chinese people like country bumpkins!
The most outrageous thing was that the check-out amount didn't match the one on Ctrip. I showed the printed confirmation to the front desk, but the distinguished Austrian receptionist wouldn't even glance at it. All their amounts came from the system, and they had no way of confirming it with the reservations department. If you weren't a little less insistent, you wouldn't be able to leave without paying the extra amount—after all, it's illegal! After arguing with her a bit more, she told me to be a human being. There's reason to suspect this is racism! My friend asked if I could record her. She felt deeply wronged and had to ask her supervisor out. No matter what I said, she hadn't helped me confirm the difference in the amount. She was so aggrieved that she started asking for help, and then started acting up, wiping tears and drinking water. Unfortunately, I couldn't cooperate. I couldn't pull off the Green Tea act. Even when feeling completely insecure in a foreign country, Chinese women can't pull off that kind of pretentiousness. This story is so wonderful that it deserves a 3-minute explanation on a video account. Even so, I am still willing to objectively evaluate the hotel and it has its own natural advantages. I would like to advise my compatriots to avoid it as much as possible. After all, when people are overseas, a sense of security is the first demand, and they cannot expect a home-like service."