Hampton by Hilton Hotels in Zhangjiajie

I booked this hotel for my mom since my husband and I stayed there a few years ago and had an amazing experience. However, she said that no one would speak to her in any English (when we were there, everyone was very helpful and the manager was foreign). She also had a bad experience with a massage she booked. She thought she could charge it to the room, but the woman demanded cash, then once she paid, wouldn’t let her out of the room until she gave an extra tip. Apparently that was the only word she said in English the whole time. I’ve never been expected to tip in China, so this seems like they’re taking advantage of foreign guests who may not know better. The hotel is very conveniently located within walking distance of the national park, but the concierge tried to get her to take a taxi for way too much to a different gate. Luckily, she called me to ask if that was worth it and I told her, “no, don’t take a ¥50 taxi to another gate when you’re less than 1km from one of the main gates.” It just made her start to feel uncomfortable that everyone in the hotel was trying to trick her. It’s a shame because the hotel is lovely and the breakfast is actually quite good, which my mom said is still the case. But she had a very mixed experience where the hotel was great, but the staff didn’t make her feel well taken care of. Very different from my husband’s and my experience a few years ago.

The hotel is conveniently situated walking distance from the cable car, close to the railway station and the airport. The room was comfortable and clean. The breakfast was nourishing and essential to the good start of our long mountain trips. We especially enjoyed the café near the front desk. While staying there, I recommend you to visit the 72 wonders house in Zhangjiajie - a folk type food and crafts place. We went on a Sunday, there was like a closing party and we had the best of times. 

This was our last leg of our China trip. The 4 days 3 nights stay at Manyuan was wonderful. The team of staff we met was thoughtful and helpful, and the lead staff 彭谊stood out as a true attentive person. She guided us to book DiDi online Taxi and recommended places for dinner. In addition to enthusiastically recommending us places to go and buying tickets for us for the WuLingYuan National park and ZhangJiaJie Great Canyon with discount, we could feel that they were very concerned about our daily life. My wife said that every day when we returned to the hotel, she felt like she was back home when she heard the friendly ”You're back”. Our female butler 缘缘 helps monitor my online 淘宝purchase that delivered to the hotel. Another two staff worth mentioned was 晓晓 who guide us on the route in the national park of places of interest and skip others if time constraints. And 陈双凤who help us to setup the herbal foot bath. We have chosen Manyuan for its non smoking, clean, spacious rooms that overseeing the stream and sitting there with a glass of wine. It is also easy access to WuLingYuan National Park East gate. There are plenty of Chinese selection for the breakfast. My wife and I especially enjoyed and appreciated the coffee machine, which hardly available in other hotels. We are deeply grateful that we were allowed for late checkout with a small fee due midnight flight. This is really warm and accommodating experience and highly recommend Manyuan to future travelers coming to ZhangJiaJie. 这是我们中国之旅的最后一站。在曼缘的四天三夜住宿经历非常愉快。我们遇到的酒店员工都非常周到与乐于助人，领队彭谊是一位富有经验又细心的人。她指导我们预订滴滴在线出租车并推荐晚餐地点。 除了热心地向我们推荐景点并为我们购买武陵源国家公园和张家界大峡谷的折扣门票外，我们能感受到她们真诚的关心我们的出入起居生活。我的妻子说，每天回到酒店，听到親切的一声＂回来啦＂都感到自己像回到了家。 我们的女管家缘缘帮我跟进我网上购买的淘宝商品送到酒店。另外两位值得一提的员工是晓晓，她指导我们游览国家公园的景点路线。她会建议如果时间紧迫，跳过其他景点。还有陈双凤帮助我们设置草药足浴。 我们选择满园酒店是因为这里有干净、宽敞的禁烟客房，在阳台可以俯瞰溪流，小酎一杯。从酒店前往武陵源国家公园东门也很方便。早餐有很多选择。我和妻子特别喜欢并感谢酒店的咖啡机，这在其他酒店很难找到。 由于我们的搭的是午夜航班，酒店允许我们以付个小费用延迟退房，我们对此深表感谢。对我们来说这是一个非常温暖和照顾周到的住宿体验，强烈推荐未来来张家界的旅客入住曼缘渡假酒店。

The workers at Purespace are really helpful. They made sure that your plans around Zhangjiajie are arranged properly. They also help you buy the tickets for all the tourist destinations so that it would be easier for your when arrive. They give you suggestions based on your preference and made my trip really enjoyable. I got asked if I wanted to upgrade to a room with a view with an additional charge. I ended up in the Panoramic Mountain view room. The room is spacious with your own private jacuzzi. However during the winter, it can get really cold as their heating is not the greatest. I had to layer up in the room and seeing that the rooms are spacious, the heating doesn't retain. Breakfast was simple but delicious. Noodles and a few different dimsum choices were enough for me. Overall a good stay with it being near one of the entrances to the National park. However, it is a quieter entrance hence harder to get a Didi from the hotel. Best to get a contact of Didi driver from town to arrange pick ups from the hotel.

The hotel room was very nice and clean! Especially the view and the balcony! At first, it was very cold in the room due to the low outside temperatures, but the air conditioning quickly warmed it up, and we were able to enjoy a hot shower! The hotel owner was very helpful and gave us great routes for Zhangjiajie National Park and Tianmen Mountain. We were truly amazed by the nature!

The location of the hotel is excellent. Stones away from the cable car station. The staff are friendly. We had a room with mountain view. And it was great. However the renovation is a bit old. Carpet is too dirty. Breakfast was just so so. Recommended for short stay only.

We had an amazing stay at Forest homestay at sunrise. The homestay is a short 5 minute drive from the west gate of the National Park which is much quieter and with smaller queues. The service we received was excellent, in particular from Mr Wu (小吴) who was extremely helpful in planning an itinerary tailored to our schedule and organised all of our tickets for us. He helped us to plan a route which avoided the crowds for most of the day. The hotel had stunning views of the mountains, complete with an infinity pool and a restaurant with delicious local food. We highly recommend staying here!

Heaven! This hotel is perfection! Nestled in the mountains you can be at one with nature here and relax in the most comfortable surroundings. The hotel is an old village that has transformed into an amazing rustic high end hotel. It is situated very near to the Zhangjiajie scenic park entrances such as Avatar Mountains. The rooms/villas are spacious, clean and have everything you could want. There was a turn down service with snacks provided and they set up the projector ready for when you arrive back from a wonderful day of sightseeing. The warm bath on the balcony really helped to relax us too. The views at this hotel are breathtaking! The most beautiful vistas that you can see from the rooms, balconies and the infinity pool (1 of 2 pools they have there). The restaurant was impressive, all the food is freshly cooked and many of the items are grown at the hotel (see the rice paddies and vegetables growing in the photos). There was a lot of choice of food and the price was very reasonable. The restaurant also has some wine and spirits to enjoy with your meal or to sip on a gin and tonic at the infinity pool just outside to watch the sun set. Breakfast was amazing, again plenty of choice and real coffee too. There is also a bar on site if you wish to sing karaoke with beers and friends once the sun has set. The most outstanding aspect of this hotel for us was the service. Rain, the (reception) manager was incredible, nothing was too much trouble for him. He called us the day before to arrange pick up and he speaks perfect English. Throughout the stay he organised and helped with everything we needed, he really did go above and beyond, thank you so much Rain to you and all of your staff who work so hard. This hotel was definitely great value for the price, the location and aspect of the hotel, also perfect. We cannot wait to come back again, maybe winter next time to see the snowy mountains and to sit by the fires in the rooms. I cannot recommend this hotel highly enough, 110%! Thank you so much Rain and team, see you soon, from Sarah and Bex