Home Selection Hotel(Zhangjiajie Ziwu Road Branch)

The hotel is located in the city center, very close to Tianmen Mountain and Seventy-Two Strange Towers. The hotel has complete facilities and convenient transportation. The rooms are comfortable and hygienic. The service staff are very enthusiastic and willing to provide all kinds of help. The tea provided when checking in is very considerate. The room layout is reasonable, clean, no smell, the bedding is very comfortable, and the shower water is very fast. The breakfast was good, with many varieties and delicious taste. All in all, it was a very pleasant trip. I hope I can stay here again next time if I have the opportunity!

Travelers with laundry needs should choose this store carefully! After staying in so many hotels, this was the first time I saw such a difficult-to-communicate waiter. I simply asked them to help me wash my clothes according to the procedures. They explained clearly on the phone, and I also put a note in the basket with the room number and the request was clearly written. The laundry service process is exactly the same as that of any fast hotel... This is really a blow to their reputation. I made countless phone calls at night to confirm whether all the clothes in the laundry room belong to me. After one phone call, I asked the second question A phone call will ask again... Is it difficult to understand which basket has the note in it and which basket is mine... But because I am anxious to wear it the next morning! I have been cooperating with them for various confirmations... I struggled until 10:30 the next morning to ask them...sometimes they said that they had not been dried yet, and the next time they said they didn't know which basket contained my clothes...the cycle continued endlessly...then I said let's hang the door handles. It was almost eleven o'clock and all the morning's itinerary was ruined...and then! The waiter seems to have a rebuttal personality, strong! Decide! Refuse! Absolutely! Then I called specifically to make a fuss, and the reason for rejection was "to avoid making things like what you did last night." The final result was that I went to see the laundry at 12 noon and came back with the dirty clothes before washing started. Why is it so difficult to communicate? Why can you go so long and still not understand a matter from someone else’s hotel and still feel confident arguing with the customer? What exactly is Home Inn’s front desk training and screening mechanism?

The trip to Zhangjiajie was a temporary reservation made on the day of the trip. First of all, I saw that the location was close to the Tianmen Mountain Cableway and it was in the city, so I made a reservation. After arriving, the parking lot is an underground parking lot. The parking lot is clean and spacious, and it is also guarded by security guards. The front desk environment is also large and comfortable. This is the Home Inn plus version, so it is much more refined and comfortable than the previous Home Inn. After going to the room. The room is a good size! The bedding is very comfortable. The quality of the sheets is very skin-friendly. The sanitation is very clean and there is no big problem. You can take a look at the scenery outside the window! The view is really broad! The room assigned to me was on the 8th floor, which was very comfortable. The room has intelligent small-scale control. It's very nice to turn the air conditioner on and off, turn off the lights, and turn on the lights without getting up. After staying for two days, I changed to another hotel (a large chain hotel): the room facilities were very average. The variety of breakfast is also okay, but it was quite late when I went there and the food was a bit cold. I had a bowl of noodles and it tasted pretty good! Service attitude is acceptable. Arrived relatively late that day. The young lady may be too tired. But the service attitude of the two ladies during the day the next day was very good. Face your guests positively! ps: I hope your hotel can provide some value-added items! On the go! When I went to the toilet, I asked the front desk if there was a toilet seat, but there was none! Just a suggestion~if you can provide some value-added items in life. The hotel service will be even more points! This hotel is well worth choosing! If you come to Zhangjiajie, just choose this hotel with your eyes closed! ! ! !

This is a new hotel (2024) with new and advanced facilities. The wifi is encrypted, there is a takeout delivery robot, there is a toilet heater and a sensor that automatically flushes when you stand up. It has Yunnan drip coffee and a coffee pot, and it has voice control. The assistant controls the equipment in the room, but there is no freezer. It's easy to order takeout here, with lots of options around. The nearby streets are lively and lined with shops. Dayong Ancient Town is also nearby, but when I walked through it I felt deserted and there were many vacant shops. There is a school next door, so it will be noisy during school hours.