Friend He Hotel (Zhangjiajie High-speed Railway Station)

The hotel environment is good, the front desk service is very warm, it is worth recommending

It is the worst hotel I have ever stayed in. It is comparable to a hotel. The sanitary conditions are so bad that I am speechless. After I reported it to the front desk for the first time, the front desk staff ignored it and smiled. They continued to stay and did not clean the room for the guests. The takeout box is still fermenting in the room. I hate the smell of cigarettes and I can't smoke. It's too bad. The second time I reported it to the front desk, I said I wanted to see the manager. The front desk kept asking why I wanted to find the manager. Please, I must be looking for the manager to complain. , I told the front desk on the first day but ignored it and didn't handle it. I must find someone who can handle it. There was also a problem with the light in the room, it kept flashing. After the manager came, he changed the room. Please ask me the next morning. I told your front desk staff that it should be changed. I have to make things so complicated. I don’t want to talk about the room I changed. At noon, the manager took me to see the room and explained to me that the carpet would smell after being washed. I can understand, but there is always a sound of water in the room. I thought it was the shower next door or something. But when I came back at night, there was always this sound of water. It basically never stopped. It was very noisy. I thought about the solution and the only solution was to change rooms. After playing for a day, it was no longer there. Don't want to move, this hotel is very bad

The hotel environment is very good, very clean, and the service of the beautiful front desk lady is warm, thoughtful and considerate! Everyone can choose this hotel when coming to Zhangjiajie!

When we first checked in, the bathroom was wet and there was water in it. We called the front desk and asked the waiter to take a look. They said it was water left over from cleaning and was used to flush the bathroom. The house is not soundproofed. We were woken up at 7am. Maybe there were kids watching cartoons in the next room, but we could hear them clearly in our room.