Top 5-Star Hotels in Zhangjiajie

I booked this hotel for my mom since my husband and I stayed there a few years ago and had an amazing experience. However, she said that no one would speak to her in any English (when we were there, everyone was very helpful and the manager was foreign). She also had a bad experience with a massage she booked. She thought she could charge it to the room, but the woman demanded cash, then once she paid, wouldn’t let her out of the room until she gave an extra tip. Apparently that was the only word she said in English the whole time. I’ve never been expected to tip in China, so this seems like they’re taking advantage of foreign guests who may not know better. The hotel is very conveniently located within walking distance of the national park, but the concierge tried to get her to take a taxi for way too much to a different gate. Luckily, she called me to ask if that was worth it and I told her, “no, don’t take a ¥50 taxi to another gate when you’re less than 1km from one of the main gates.” It just made her start to feel uncomfortable that everyone in the hotel was trying to trick her. It’s a shame because the hotel is lovely and the breakfast is actually quite good, which my mom said is still the case. But she had a very mixed experience where the hotel was great, but the staff didn’t make her feel well taken care of. Very different from my husband’s and my experience a few years ago.

Have stayed here during our visit to Zhangjiajie mountains for 4 nights. It was chosen between several hotels in the area and the choice was absolutely right. We really enjoyed our stay in Harmona. The resort has a unique location in a forest between mountains, so u can feel all the beauty of nature. Also very welcoming stuff here who always try to make your stay more comfortable doesn’t matter that time is it. Especial thanks to Cherry, who assisted us all the time and to Nancy from the front desk and Huhuayong the driver. The position of the resort is perfect for visiting main attractions - forest park, canyon, dragon cave - just 10-15 minutes drive and give you all the opportunities of forest silence in the evening after busy day in the crowd. All amenities are good and usable - hot springs, restaurants, tea house etc. And landscape of resort is perfect. The view from the room in 8th floor is wonderful.

The hotel is conveniently situated walking distance from the cable car, close to the railway station and the airport. The room was comfortable and clean. The breakfast was nourishing and essential to the good start of our long mountain trips. We especially enjoyed the café near the front desk. While staying there, I recommend you to visit the 72 wonders house in Zhangjiajie - a folk type food and crafts place. We went on a Sunday, there was like a closing party and we had the best of times. 

We had an amazing stay at Forest homestay at sunrise. The homestay is a short 5 minute drive from the west gate of the National Park which is much quieter and with smaller queues. The service we received was excellent, in particular from Mr Wu (小吴) who was extremely helpful in planning an itinerary tailored to our schedule and organised all of our tickets for us. He helped us to plan a route which avoided the crowds for most of the day. The hotel had stunning views of the mountains, complete with an infinity pool and a restaurant with delicious local food. We highly recommend staying here!

Great place. Absolutely fantastic. We didn’t have a room with a perfect view but we had an amazing room nonetheless and was surrounded by the beautiful mountains. And the clerks were amazing. Truly helpful and friendly with everything. If you’re travelling talk to the taxi drivers (provided you can speak Chinese) they can help you organise a lot better than any travel agent as they know the city. And this was amazing advice the clerks also confirmed.

The room service was enthusiastic and cleaned every day for three days. Breakfast can also be enjoyed in the executive lounge on the tenth floor. The dining environment is quieter and the variety is more diverse. It is also close to the Tianmen Mountain Cableway. Overall, I am very satisfied.

I had an amazing stay at this resort! Lu lu was super helpful and made the experience seamless. The restaurant was great, especially for breakfast. The hot spring bath was a highlight - the staff made sure that the water temperature was exactly to our liking and provided hot tea and towels for our use. The grounds are well-maintained and beautiful. The only negative I could say is that they did not offer massage services when I stayed, even though it was advertised online. Maybe because it was the low season or because they forgot to update the listing?

The room is large in size, with fully transparent floor-to-ceiling glass on both sides. It is very comfortable and of high quality. Worth staying.

The hotel is located near the park entrance, Charming Xiangxi show and Wulingyuan city center. The hotel has a large selection of Chinese and Western food for its breakfast hotel. The room we received was large and spacious. Although the hotel is supposed to be non smoking, we found smoke smell entering our room. After we informed the front desk, they promptly arranged another room for us. Thanks to their service we enjoyed our stay.

This time we traveled off-peak, and my boyfriend and I chose to take a day off after the National Day to check in at Zhangjiajie. We arrived at night, and the hotel's exterior was very beautiful, which made people excited as soon as they entered the door. The lobby is so big and magnificent, just like what Xiaohongshu recommends, it feels like ”Little Venice”, and it's very beautiful to take pictures! We ordered food in the evening, and it might be peak time, so there were a lot of people, but the dining atmosphere was very good and we felt very comfortable. We also had a buffet the next day, and ate and ate all the way 😁😁😁～