Zhangye Shangjing Holiday Hotel

I rarely comment, but this time I can't stand it anymore. I booked this hotel when I drove along the Qinghai-Gansu Ring Road. The ratings of the attractions were quite high. Who knew that this was the beginning of cultivation, relying on the word "endurance"! Let's talk about the location of the hotel first. There was no clear guide sign, and it took me a long time to find it. When I checked in, there was only one person at the front desk, a square-faced lady. I didn't see the service at all. She had a sullen face throughout the whole process, as if I owed her a million. Her tone was stiff, and she didn't answer any questions. Forget it, I endured it. Maybe she was in a bad mood. When I got to the room, there were at least five holes burned by cigarette butts on the carpet, and the carpet stains were obvious. When I lifted the bed sheet, there was still a black spot, which was very disgusting. The rest was ok, and the room was very big, that's for sure. There was no cool breeze at all when the air conditioner was turned on. I called the front desk and was told that because the temperature difference between day and night in the northwest is large, for the health of the guests, the air conditioner was not turned on, only natural wind. Zhangye was 31 degrees that day, and the window could not be opened even when it was dusty outside. The room was like a steamer. Is the guest a **? Don't know how to turn on and off the air conditioner yourself? This is the most childish and ridiculous excuse I have ever seen. Finally, after negotiation, an air-conditioning fan was delivered. Forget it, I put up with it. Ctrip ordered a foot-washing bucket for foot bathing. It was delivered at 7 o'clock, and no one cared until I checked out. What? Did they deliver an artificial air humidifier? I called to ask for a pair of slippers at night, and it took half an hour to deliver. It was not delivered until I called again. With this kind of service, they still claim to be four diamonds? Ordinary express hotels would not be like this. At more than 7 o'clock the next morning, the decoration sound wake-up service was turned on. It was very effective. I got up immediately... and went to have breakfast. Not to mention how much food there was, the hotel actually allowed people to smoke in the restaurant. This is really speechless. I was supposed to stay for three days. Forget it, I can't put up with it anymore, let's change to another hotel. When I checked out, there was a leader-like person at the front desk who asked about the check-in experience. This was the first smiling face I saw when I entered the hotel. I said everything else was OK, but there was no air conditioning. She actually told me with a flattering face that there was! What was the explanation yesterday? No more arguments, no point, check out. I was upset and called Ctrip to complain. After negotiation, the hotel still refused to admit that there was no air conditioning or renovation! It was really ugly. This was the first time I saw such a hotel. Fortunately, Ctrip was trustworthy and gave me a discount coupon, which made up for my unhappy mood. So, I have to post this review. First, it is to expose the ugly face of the hotel. Second, it is to give Ctrip an affirmation. It is a good platform worth using. The bad hotel should stop bullying people as soon as possible!