One City Rezen Hotel

The toilet cubicle is so small that there is no space to stand up. There was no porter in the lobby, and the family had a lot of luggage for the trip, so it was the security guard at the door who took the time to help move the luggage to the room. The breakfast buffet waiter had a bad attitude and was discriminatory towards non-Greater Bay Area customers. I don't know why the hotel rated five diamonds by Ctrip has such poor hardware and service, which does not meet the five-star standard at all. Finally, I found a promotional leaflet in the hotel room, which showed that the hotel is a four-star business and resort hotel, not a five-star hotel at all! When I checked out the next day, I complained to the front desk about all the dissatisfaction I encountered and asked why a four-star hotel was marked with five diamonds on the Ctrip platform. The manager told me that it was the boss's communication and that the buffet breakfast waiter with a bad attitude might be in a bad mood. What kind of excuse is this? How can employee mood affect customer experience? It can only be said that there are problems with hotel management. Finally, before leaving, the manager gave me two bottles of toiletries as a sincere apology. When I opened the bottles at home, I found that both bottles had expired! Is this a sincere apology? Are customers easy to fool? Or does the manager discriminate against customers who don’t speak Cantonese from the bottom of his heart and think that we are only worthy of accepting expired products? Never going to Licheng again!

This is the first time I see that there is no difference between having curtains in a hotel and not having them. It is polluted by light at night and also dazzling in the morning. The first bad review of Ctrip, I didn’t sleep all night