Guest User
November 17, 2024
There were big black stains on the quilt. I thought such a new apartment would be very clean, but it turned out to be disappointing! When checking in, the young man had a dark face and didn't smile at all. He also threw his ID card back on the counter. He was already in a bad mood, and the bed sheets were dirty. What good mood I had after watching the air show was ruined by this hotel!
I took a video and photos and went downstairs to talk to the young man. He didn't smile at all. He didn't even say the most basic hotel terms: I'm sorry to give you a bad stay experience and I'm sorry. I asked them to give me a discount, but they just said a few perfunctory words without any sincerity to improve! ! ! ! They said that the hotel's check-out time is 12 o'clock, but now they help us delay the check-out to 2 o'clock! I really thought that others had never stayed in a hotel before, and didn't know that other hotels can check out at 2 pm. I had a good impression of Zhuhai, a tourist city, because this hotel is discounted! ! ! !
When I left, I asked the lady at the front desk: I asked them how to solve it, and they actually told us to find the supervisor. Then I said how to find the supervisor? The other party actually asked you to write down the manager's phone number instead of writing down the customer's phone number and asking the manager to call the customer. This is simply a condescending attitude. Speechless!!!
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