Anakin_biti
January 7, 2025
To sum up this hotel in one sentence: it’s golden on the outside but ruined on the inside.
The decoration is quite new, and the front desk looks very bright, but there are various problems with the facilities and the service is completely scummy. I brought my children to check in on December 31st. I originally planned to spend the New Year in peace. The outdoor temperature that night was 16 degrees. I turned on the air conditioner and turned it on to the heating mode, which was 25 degrees. Then I found that the air conditioner kept blowing cold wind. I contacted the front desk and asked someone to come and check. From 10 p.m. After struggling until 1 a.m. on New Year's Day, I still couldn't get it done. What's even weirder is that I was told that I could move to the next room, and then I opened the door of the next room. After I turned on the air conditioner, I found that it was the same problem. The problem in one room was accidental, and in the other two rooms, it was the same problem. It’s unreasonable to say that they all have the same problem. The indoor temperature is only 19 degrees. I asked the front desk to find an electric heater or heater. There was no electric heater or heater. I looked for a hot water bottle. There was no one. Finally, I had to find a larger mineral water bottle and install it in the hot water heater in the bathroom. There was no time. I was really convinced. The little girl at the front desk basically just spread her hands and you just have to endure it. I froze like this all night on New Year's Eve. I put two layers of sleeping bags on my 7-month-old child. I bought 5 liters of mineral water, poured out the water, replaced it with hot water from the shower and put it in the room as a heater. When I turned on the hot water for the shower, I found that the bathroom sewer was still blocked. After leaving it for a while, the water overflowed. There was no basket for shower gel and shampoo. After the water accumulated, all kinds of small plastic bottles were floating on the water. It was like a nightmare. New Year's Eve. The next morning I went to the front desk to continue my complaint. An older foreman said that 19 degrees was quite warm and no heating was needed. What kind of attitude was that? I asked her how many months had your children been kept in a place where the room temperature was 19 degrees? Sleeping?
The hotel is an apartment-style hotel with a kitchen, but there is no kitchen utensils. There is a sign in the room saying that if you need kitchen utensils, please contact the front desk. After contacting you, you can only provide one pot and no plates or bowls. It is recommended that you go to the supermarket to buy disposable ones; When booking, it was said that the room is equipped with a washing machine, but in fact, you have to go to the public laundry room on B1 downstairs. It is neither convenient nor hygienic to wash children's clothes; it said that breakfast was provided, but it was actually a voucher for McDonald's on the first floor; There is a standard refrigerator, but most rooms only have small refrigerators without a freezer and can only be used for refrigeration. There are all kinds of things, but they are not what you thought when you made the reservation. It feels like eating flies.
I have complained to the Zhuhai Culture and Tourism Bureau about this hotel. I don’t know how this standard got such a high score on Ctrip.
Original TextTranslation provided by Google