Gree Dong'ao Hotel (Zhuhai Nanshaju)

This time I booked a family room. I was very satisfied with the room. The balcony had a view of the sea, and the hotel service was very thoughtful. When I left the hotel, I was given a seasickness patch. There was a butler from the time I set off to the time I left the hotel. The concierge Feng Junhui was always online and answered questions quickly. The front desk staff was very polite and considerate. The hotel can share facilities with another hotel in Nansha Bay, and there is a bonfire party with a rich program.

Check-in was very smooth, Xiao Hu was very enthusiastic and arranged things for us very well and considerately👍 The parent-child room is well-equipped, with a baby bathtub, bed guard, bathroom stool, and toilet seat all ready, great! The room also has a children's toy table, a small tent, and a rocking horse. Not to mention the children, the childlike innocence of adults has burst out👍The bed is very large, and it is no problem for two children to sleep on a single bed, which adds points to the parent-child friendly feeling!

As the oldest five-star resort hotel on Dong'ao Island, I visited the island during college. I remember that Nansha Bay was still a private beach and was not open to the public. I thought about staying there with my partner in the future. I went on vacation with my wife this holiday, and the idea of ​​​​when I was young was fulfilled. The hotel environment, supporting facilities, and service standards are very high. I personally think it is the best comprehensive level on the island, and the details are all attentive. For example, a smile from the heart, actively explain the hotel activities, notice that you are interested in marine thermal therapy and actively strive for gifts, take the initiative to contact the pier to buy things at night, and the driver takes the initiative to accompany the purchase, etc. The only drawback is that the noise of the pier broadcast affected my sleep one night, but it is commendable that the hotel service staff responded promptly and tried their best to provide solutions, such as asking for earplugs, tidying up and changing rooms, and changing quilts during the process. The needs can also be met attentively. If you miss the restaurant breakfast the next day, it can be arranged in time, and coffee snacks are prepared on the return trip. The management staff also pays enough attention and provides satisfactory follow-up solutions. They also communicate with the municipal government in time about the noise problem to ensure that other guests are not affected. In general, whether it is the normal service level or the handling of "customer complaints", whether it is the standard process or the details and personalized demand response, it can reflect the professionalism and care of the hotel service and management. I sincerely hope that every guest can have a good experience. In addition, as a consumer, you can also express and communicate as rationally and objectively as possible. Emotionality is not beneficial in most cases, and sincerity is also two-way. During the stay, I came into contact with the front desk, housekeeper, lobby manager, driver, Mr. Chen, etc., all of whom are worthy of praise. 👍 Tomorrow, I will share this little story with the team as a service case for cross-industry learning. 🤝