Guest User
March 27, 2024
Not satisfied:
1. When checking in at the front desk, I felt that the customer service attitude was unfriendly.
2. I booked a three-night stay (dates 23rd to 26th). When checking in, the apartment password sent by the guest via WeChat was only valid for one day and would expire after 24 hours. I didn't notice it at the time. The next day when I went back to my apartment and pressed the password, I couldn't unlock it. I thought I had pressed the wrong password for a long time, only to find out that the password had expired and was only valid for one day! You have to contact customer service to get a new password, the deadline is 24-27 days, funny.
3. There is an unpleasant smell in the kitchen and toilet, like durian + salted fish. It's probably the sewer. There was a smell 24 hours a day for three days.
4. A door on the floor cabinet in the apartment is damaged. Please take a photo immediately after check-in to notify customer service to avoid any disputes when checking out. No response received. It is estimated that customer service responds selectively🤣. Because I contacted customer service about passwords and cleaning issues and they all responded.
5. There are only 4 hangers, which is too few. The apartment for four people is not enough.
6. There is no commercial area around.
satisfy:
1. Fresh and clean bath towels.
2. The bed is clean.
3. The apartment is relatively clean, maybe it’s new. It is recommended to perform timely maintenance and repairs, for example, if the rubber edge of the basin is blackened. There is age and water damage on the bathroom door and underneath the glass shower door.
4. You can request to continue the sanitation, arrange cleaning, garbage removal and change of bath towels.
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