Anonymous User
February 4, 2025
I have never stayed in an accommodation with such bad service. The photos are all deceptive and the boss's character is even more questionable. He goes back on his word again and again! First, the second floor of the room was like a sauna, with the air outlet facing us, and the first floor was freezing cold. There was a sudden power outage at night. Fortunately, the old and the young took a shower first, and we had to wait for two hours before the power came back. All the equipment was electrically heated, and we couldn't flush or take a shower. The store transferred 200 yuan as compensation, but I didn't accept it. After the power came back, the warm water for taking a shower was so cold that I shivered. The store came to my door and told me that the room fee was waived, but I endured it during the Chinese New Year. I woke up the next day and saw on the phone that they could only refund half of the room fee. I said I didn't sleep well that night and I had to drive a long distance back to Shenzhen. This kind of situation would never happen if I stayed in a hotel. There is backup electricity. Even if it happened, they would not handle the problem like this. In the morning, the toilet was blocked and couldn't be flushed. They didn't even provide a spoon and tea bag. In the end, I used a toothbrush to drink cereal. I can't forget it during the Chinese New Year. The funniest thing is that the store said in order to shirk responsibility that I brought a dog to check in. They knew it on my first day and reminded me to pay attention to hygiene. I did what I said. Everyone, please judge this accommodation experience. Is it too much for me to give 400 yuan per person? For a price difference of a few dozen yuan, I pushed the responsibility to Ctrip and let the platform handle after-sales. In the end, Ctrip charged me 200 yuan and then gave me another 300 yuan. Actually, I paid 400 per person, but the store owner lied to Ctrip and said that we had agreed on it at 12 o'clock at night, and that the room fee would be waived if I could stay out in the middle of the night. Isn't that ridiculous! If so, the store should have arranged a hotel with the same price for me to stay there. Our family of four didn't understand it that way. It was clearly meant to be waived because the experience was so bad. Do I need to be prepared to record the event to protect my rights when I check in? Be a person with conscience when doing things. The store has calculated everything about the customers and the platform. Anyone who has stayed in such a store knows this. Even if the power outage was an accident, the attitude towards handling the problem deserves negative points! There is no integrity at all, he doesn't keep his word, and he even plays word games. You'd better take care of yourself!
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