Olympia Hotel Zurich

The hotel's convenient location near public transport and amenities was appreciated by guests. They also enjoyed the spacious and comfortable rooms that exceeded their expectations in size.

The only good thing about this hotel is it has easy access to public transport. But the public transport is so good, anywhere you stay will be convenient. The rest was absolutely awful. AWFUL. Andreas on the front desk was rude, unhelpful and sarcastic. The two nights we stayed here all we could hear all night was constant creaking from the floorboards above us. We were woken up at 6am both mornings and kept awake long into the night. We tried to raise this issue with the receptionist (Andreas) who blatantly ignored us to the point where my mum had to say “are you listening to me”. He had complete disregard for how awful our experience was. At 7:30am we called Andreas into our room to experience what we had been putting up with and he said nothing and walked off. Did not apologise or try to resolve the problem, just walked off and left the maid who couldn’t speak any English to deal with the brunt of our anger and frustration. It turns out we were placed under a room with a small child in, who had been running around all morning causing the floorboards to constantly creak. A small child, imagine if it was an adult, they’d be through the floorboards. We asked for glasses in our room and he said “why do you need glasses, there is no mini bar”. Oh our mistake! We’ll have a glass of water when we get back to England! We were given a room upgrade when we first arrived at the hotel and was told we were going to be given a room with a view. The view was the Peugeot garage opposite and their offices eye line with our bedroom, meaning we had to keep the curtains shut for privacy especially when changing, leaving us with minimal artificial lighting. I am not usually one to write a tripadvisor review but our stay at this hotel was honestly so bad I felt unjust not to. If you hate sleeping or hate the person you plan to stay here with then book but it was honestly awful.

Our reservation was cancelled due to travel restrictions from Switzerland. We had to pay in full and we tried multiple times to rebook our dates of to get a voucher which was ignored multiple times and eventually denied.