Guest User
June 17, 2025
First and most important thing: If you are, or traveling with, someone who is physically challenged...do not stay here. The hotel is barely accessible (despite what I was told), if using any type of power chair you will have to use a lift to enter/exit the hotel. The lift is hidden by a large, very gaudy, curtain and it seems that they are embarrassed to have this lift in their hotel. Also, the lift (or elevator) is barely able to accommodate a small wheel chair. So, if you are in a full size wheel chair using the elevator/lift is impossible. Agent at reception was very argumentative and unprofessional. Manager offered a tiny refund for all the problems we had but did not come close to matching what they should have done. I made three calls to this property prior to arriving to ensure we would not have difficulty and did not receive reasonable information as to the accessibility of this property.