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Recent Reviews for Ontario Hotels

Ramada Plaza by Wyndham Niagara Falls

Ramada Plaza by Wyndham Niagara Falls

6.7/5117 Reviews
I booked a King-size bed suite for Labor Day weekend from here and then read so many negative comments about it (well I normally read the reviews before booking a stay but this time was a last minute booking and I found a good deal with only a couple suites left so I booked it right away), so I was worried. As many reviewers wrote the line to check-in was long (it was 3:45pm when we got there), yet there was a note saying they are currently updating the system/software, and the manager did come out and apologized for the wait by saying she was short of staff. Also, before Starbucks closed the staff made some ice capp (sample size) for the line. Both the manager came out addressing the wait and the coffee were nice gestures. Throughout the 20 mins wait I did see a few transaction problems with credit cards not going through and booking issues from specific booking sites. When it was our turn, the guy who served us did not greet us but only asked for my last name and then told me there was a parking fee and resort fee, and told me 2 times that there would be a $150 deposit, which I knew beforehand, and then asked me to sign. From the indifferent facial expression on the 3 check-in staff I could tell they had a long (and possibly rough) day enduring the frustration from the technical issues and customers who might have bias from reading negative reviews before coming. While I am a customer expecting good customer service, believing they should portrait the expected professionalism, that includes at least a decent greeting and smile which I can normally get from a cashier at a supermarket, I would lower my expectation this time to not let anything affect my mood with my loved one for this stay. Maybe I had expected worse, but honestly this was actually not bad at all. (On our way up we came across 2 cleaning ladies who greeted us with smiles) So we got a suite on the top floor - I must say it is super clean and pleasant! The toilet tank has a little leak to the bowl so there is a small ongoing water sound but that is the only imperfect thing inside the suite. I am very pleased with the room. I read before about someone drank the bottled water and got charged, there's actually a price tag/note on the bottle. So to be fair people need to read for what is communicated to you. To make the resort fee well spent I had a swim before it closed (although it is expensive to pay $20 for a swim and it is hard to agree with such ”resort fee”). Again, it was clean and pleasant. The water wasn't warm enough for small kids as I saw some could only stay for a few minutes then left, so it was good for real swimmers like us who could enjoy a small-kids-free swim time. Many booking sites said there is a sauna room but we couldn't find one, the staff at the reception said he didn't know there is one, and we caught another staff near the pool and asked and he said many years ago there was one but not anymore. The daily specials at the restaurant Don Cherry and the breakfast menu are costing nothing more than any other entry level restaurants/chain eateries nearby so I think it is good and convenient to just dine in downstairs, especially on rainy days. So I am writing this to provide a more balanced view. I believe many who think their expectations unmet would vent by writing a bad review, and I do believe bad experiences do happen, yet at the same time most won't care to share their experiences if things are fine and okay. For me, after reading so many negative comments I feel that I can give my honest review to show the other side of the coin - This is only fair for the hotel and the staff who did do a great job, like the staff, Eva, who cleaned our room, and those who stock the pool with clean towels and keep the area clean :-) (My deposit was clear upon check-out, unlike some reviewers wrote that they did not get back the money after a week) Read less
Sheraton Gateway Hotel in Toronto International Airport

Sheraton Gateway Hotel in Toronto International Airport

9.1/5118 Reviews
The room, the washroom was surprisingly very clean which is very unlike other Airport hotels I have stayed at. The sound proofing is very good you can not hear the noise from the airport at all. Only down side is it is in Terminal 3 so if you are flying Air Canada you have to take the train to get to the Hotel, but it is maximum 7-8 minutes away which is nothing as compared to the other hotels nearby. Worth every cent. Even the restaurant at the hotel has very good food.
Ramada by Wyndham Belleville Harbourview Conference Centre

Ramada by Wyndham Belleville Harbourview Conference Centre

6.3/5108 Reviews
Very nice room, clean and comfortable, all rooms have balconies, the view is excellent, and the hotel staff is warm and friendly. The recommended restaurant is within walking distance and tastes good.
THE BROCK NIAGARA FALLS FALLSVIEW, TAPESTRY BY HILTON

THE BROCK NIAGARA FALLS FALLSVIEW, TAPESTRY BY HILTON

7.7/569 Reviews
The bathroom was a bit tight, but the building was constructed in 1929, so that can be understood. The bathroom could use a little updating, though, as the wallpaper is old and quite unattractive, and the three-tier shelf was missing one of the glass shelf pieces (and with a bathroom that small, you need all the space you can get!). Aside from that, the room was a decent size, and the pillows and mattress were extremely comfortable. We prefer scratchy towels, and the ones we had in our room were the most scratchy towels that we've ever received at a hotel, so that is a plus. Additionally, all of the staff were quite friendly, and the building/property were kept clean and tidy, even with as busy as it was when we stayed (during peak season). If you're looking to be near all of the hustle and bustle of Clifton Hill, and don't mind a healthy stroll to the Falls, the Crowne Plaza is a nice place to stay. Just be sure not to pass the entrance for the parking lot on Falls Avenue, as it looks just like the sidewalk, and not like a driveway (it's immediately past the small ”Crowne Plaza” sign)!
DoubleTree by Hilton Hotel Toronto Airport West

DoubleTree by Hilton Hotel Toronto Airport West

8.4/5195 Reviews
The service at the front desk was very bad. They were not very clear about the issues in the hotel, such as the water shortage and also they were not very friendly to talk to. 
Radisson Blu Toronto Downtown

Radisson Blu Toronto Downtown

8.7/5109 Reviews
The Harbourfront
by Lake Ontario. Get off at Union Station of the subway, turn to Streetbus No. 509 and 510 in the subway station, and you will arrive at the hotel entrance. The girl at the front desk is very elegant. Inside and outside the hotel are stylish and stylish, and the rooms are fresh and beautiful. Very comfortable. Equipped with coffee machine, several coffee capsules.
Park Hyatt Toronto

Park Hyatt Toronto

9.2/5117 Reviews
Booked Deluxe King Room with breakfast included. Room was spacious and breakfast was great. Yet the standard of housekeeping was far from satisfactory. First, hairs were found at the wrap for the wire of the hair dryer the moment I checked in, and small scrap of paper was also found on the inside of a towel. Without any notice/sign in the room about the hotel's green housekeeping policy (if any), towels heavily loaded on the hook and hangers in the bathroom were not collected even on day 3 of my stay (there was no bath tub in the room to place used towels). Packs of cotton pads, cotton buds and small soaps were not refilled even when totally used up. Interesting enough, when enquired with front desk if that was the hotel's policy not to so collect the towels and make the refill unless express requests were made, the answer was in the negative. The charging of tips for breakfast is another interesting issue. My husband stayed at the hotel for 2 nights (with breakfast included) before my arrival. When he checked out, he was asked to pay for tips for 1 breakfast. After clarifying if tips should be paid for 2 breakfasts instead, front desk apologized for having wrongly charged for any tips as all charges should have already been included when making the hotel booking. Yet on our checking out after 5 nights' stay with the hotel, we were told that we had to pay for tips for 2 days' breakfast. We again enquired about the hotel policy and explained that we were willing to pay but wondered why tips weren't charged for all 5 days for our stay. No explanation was given and the staff (probably thought that we did not want to pay) just advised that the charges would be waived. I have stayed at Park Hyatt Bangkok and the service was excellent. Was thus surprised to had those experience at Park Hyatt Toronto.
Le Germain Hotel Maple Leaf Square

Le Germain Hotel Maple Leaf Square

9.3/5108 Reviews
Downtown Toronto
The hotel is located outside the subway Union Station. It's a convenient place to stay, whether you're coming from the airport or taking the Go Train back from Niagara Falls. There is a coffee machine with 3 capsules, cutters. Just bought watermelon at the supermarket outside the hotel. Nice radio, playing music for me right in the door.
Hyatt Place Ottawa West

Hyatt Place Ottawa West

8.7/5113 Reviews
It is a good choice for family travel, the price is not high, we booked a room type with breakfast, double bed room + a sofa bed, the room is clean and tidy, and the overall experience is not bad.
The Glenerin Inn

The Glenerin Inn

8.2/5108 Reviews
I stayed for three days with my daughter for a mom and daughter trip. Appearance is beautiful and desk staff was nice and helpful but I don’t think the room we stayed is appropriate for guests who pay for it. I chose this place for a free parking and close to YYZ. The room was incredibly small and structurally wrong for people to move inside the room. The washroom door fully didn’t open and the ceiling was very low so I had to be very careful not to bump my head to the ceiling. The room picture they posted on the website looked great and cozy but that isn’t important anymore if we can’t move around. One more, they had a wedding party on the second day and very loud music was on by 1 am and next day there was another party but it wasn’t that loud. You have to check if they have party guests during your staying before you book.

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Property Information for Tourists

Total Properties5,775
Number of Reviews 127,739
Average Price(Weekday Night)AED 696
Average Price(Weekend Night)AED 764