Trip.com Group Advances Middle East Growth with New Partnerships and Strategic Initiatives at Arabian Travel Market 2026

Sep 16, 2026Trip.com

*Trip.com Group strengthens its Middle East presence through new and expanded partnerships across destination marketing, accommodation, and flights *Department of Culture and Tourism - Abu Dhabi and Trip.com Group sign a new agreement building on their existing collaboration to promote Abu Dhabi internationally *Trip.com Group expands its Alternative Accommodations offering through its partnership with Silkhaus, while strengthening strategic partnerships with regional hospitality players, including Ishraq Hospitality, Aleph Hospitality, and JA Hotels & Resorts *Trip.com Group partners with Jazeera Airways to strengthen connectivity, stimulate demand and support Kuwait’s tourism ambitions *Trip.com Group and Mastercard explore the next era of travel through AI-powered agentic commerce Dubai, UAE – 16 September 2026: Trip.com Group, a leading global travel service provider, is reinforcing its presence across the Middle East with new partnerships and initiatives announced at Arabian Travel Market 2026. The initiatives span destination marketing, accommodation, flights and travel technology, reflecting Trip.com Group’s continued investment in the region and its ambition to connect travellers in the Middle East with the world, while helping international travellers discover the region. Trip.com Group continues to grow its network through strategic partnerships with tourism authorities and industry players across the region. At the same time, the Group is applying its global reach, technology, content and AI capabilities to help partners reach travellers globally and make it easier for consumers to discover, plan and book their journeys. Schubert Lou, CEO of Trip.com, said: “The Middle East continues to be an important growth market for Trip.com Group, and Arabian Travel Market gives us an opportunity to strengthen the partnerships that are helping drive that growth. We are working across destinations, accommodation, flights and technology to connect our partners with travellers globally, while continuing to invest in the tools and experiences that make travel easier to discover and book. “As traveller expectations change, technology and AI will play an increasingly important role in how people plan their journeys. Our focus is on combining those capabilities with strong local partnerships so we can support the continued growth of the region’s tourism industry and give travellers more reasons and more ways to explore the Middle East.” Strategic Collaboration and Tourism Growth Trip.com Group signed a new agreement with the Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi), building on the existing partnership between the two organisations and supporting their strategic growth ambitions. The agreement was formalised on 14 September at Arabian Travel Market 2026 in a signing ceremony attended by Schubert Lou, CEO of Trip.com, and His Excellency Saleh Mohamed Al Geziry, Director General for Tourism at DCT Abu Dhabi. Building on the existing partnership, the new agreement will strengthen joint marketing, destination content and visibility for Abu Dhabi across Trip.com Group’s platforms. New Partnerships Across Hotels and Alternative Accommodations Trip.com Group is building on the growth of its accommodation business in the Middle East, with Alternative Accommodations taking a bigger role in its plans for the region and at Arabian Travel Market this year. The Group is building its accommodation network through partnerships with key hospitality players across the region, including JA Hotels & Resorts, Ishraq Hospitality and Aleph Hospitality, alongside alternative accommodation provider Silkhaus. The partnerships are aimed at driving demand from new domestic and international markets. Trip.com Group is also working with Silkhaus to grow its Alternative Accommodations business and enter new markets. The partnership adds holiday homes to the Group’s accommodation portfolio, as it continues to build out this part of its business alongside its established hotel offering. Strengthening flight connectivity Trip.com Group is also strengthening its collaboration with airlines across the region to support network growth, stimulate demand and connect emerging destinations with international travellers. As part of this strategy, Jazeera Airways and Trip.com Group have entered into a strategic partnership aimed at expanding the airline’s global reach, driving early bookings and supporting Kuwait’s tourism ambitions. Technology and AI shaping the next stage of travel Trip.com Group took the next step in its AI journey at Arabian Travel Market, joining Mastercard to showcase a real-world application of agentic commerce in travel. At ATM, the partners demonstrated how Trip.com’s AI-powered travel agent, TripGenie, can move beyond recommending travel options to helping consumers search, select and complete purchases through an AI-powered booking experience. Powered by Mastercard’s Agent Suite for Merchants and supported by Network International’s acquiring capabilities, the showcase brings together AI, travel and payments to demonstrate what the next generation of travel booking could look like. The experience is initially focused on selected travel services, including attractions and ancillary offerings, with the partners planning a phased commercial rollout from early 2027. This marks an important step in Trip.com’s evolution from AI-powered travel recommendations towards agentic commerce, where technology can increasingly understand traveller intent and help turn it into action. For the industry, the collaboration demonstrates what is required to make that shift possible: bringing together travel inventory and customer experience, AI, payments and secure transaction infrastructure. It also provides a blueprint for how agentic commerce can be introduced while allowing merchants to maintain control of their brand experience and customer relationships. Continued Investment in the Middle East The latest initiatives build on Trip.com Group’s continued investment in its regional presence and capabilities. Earlier this year, Trip.com Group expanded its regional operations by moving into a larger Dubai office to support the continued growth of its team. As it also continues to strengthen relationships with regional tourism boards, airlines, hotels and other industry partners, the long-term ambition is to build a strong local ecosystem that connects travellers in the Middle East with destinations around the world, while also helping more international travellers discover the Middle East.

Trip.com Group and Jordan Explore New Opportunities to Advance Tourism Cooperation

Aug 20, 2026Trip.com

Shanghai, China, August 19, 2026 — Trip.com Group, leading global travel service provider, welcomed His Majesty King Abdullah II of Jordan and members of his delegation to its headquarters in Shanghai, where they met with Schubert Lou, CEO of Trip.com, Bo Sun, Chief Marketing Officer of Trip.com Group, Amanda Wang, Senior Vice President of Trip.com Group, and other senior executives to explore new opportunities to deepen tourism and cultural cooperation. The meeting highlighted the significant potential to strengthen visitor flows and promote Jordan as a destination for international travellers, drawing on the Kingdom’s rich natural landscapes, cultural heritage and diverse tourism offering. Discussions focused on opportunities to enrich travel experiences by integrating cultural heritage with live entertainment, advance smart destination marketing and deepen aviation and trade connectivity. Through its global platform, technology and travel ecosystem, Trip.com Group aims to help more travelers discover Jordan and the world while contributing to the continued development of tourism and cultural cooperation.

Trip.com Wins the iF DESIGN AWARD 2026 for Outstanding Inclusive Design

May 7, 2026Trip.com

Trip.com is proud to announce that its Trip for Everyone project has been awarded the prestigious iF DESIGN AWARD 2026. The iF DESIGN AWARD is recognised as one of the world's most renowned design honours. Run by the independent iF Design Foundation in Germany, the award has served as a global benchmark for outstanding design excellence and impact for over 70 years. The sought-after design accolade was awarded to Trip.com in the Branding & Communication Design discipline as part of iF DESIGN AWARD’s Apps/ Software category, recognising its innovative design and outstanding design feature of Trip for Everyone. With a strategic shift toward Universal Design, Trip.com is providing a digital app solution that enhances the planning and booking experience for travellers with diverse physical and situational needs. From visually impaired travellers to elderly users, Trip.com’s Trip for Everyone allows customers to plan trips and explore the world equally and autonomously. To turn this vision into reality, Trip.com upgraded its visual system with dynamic font scaling and higher colour contrast, optimised the experience for full-screen readers and keyboard navigation, and built AI-powered travel tools, such as an itinerary planner, live guide, and menu translator. Its product has helped over one million users, and 83% of users reported improved clarity. This year’s iF DESIGN AWARD saw over 10,000 submissions from 68 countries. Winning signals Trip.com as an industry leader and Trip for Everyone as among the most outstanding designs in its field – an impressive achievement that underlines the highly competitive nature and significance of winning this award. Further information about the Trip for Everyone can be found on the official ifdesign.com [https://ifdesign.com/en/winner-ranking/winner-overview/?awardId=2&sort=random&yearId=0] website under “Winners & iF Ranking”: Trip.com: Trip for Everyone [Trip.com:%20Trip%20for%20Everyone]

8 Incredible Places to Visit in and Around Chengdu—China’s City of Pandas, Hotpot, and Heritage

May 29, 2025Trip.com

Once a hidden gem, Chengdu—the capital of China's Sichuan province— is fast becoming one of the country's most talked\-about destinations. For visitors looking to explore the city’s most iconic experiences, discover eight highlights that stand out.

Trip.com Unveils 2025 Trip.Best Global Rankings: New Destinations, Themes & Trends

Apr 14, 2025Trip.com

Discover the hottest travel spots and see where fellow travellers are heading with Trip.com’s 2025 Trip.Best global rankings.

Trip.com Wins Double Recognition for Exceptional Customer Service at the International CRE Awards

Nov 21, 2024Trip.com

Trip.com has been recognised for outstanding customer service in two categories at the International Customer Relations Excellence Awards (CRE Awards): Contact Centre of the Year and Global Support Services of the Year.

Trip.com joins GSTC’s Market Access Program

Nov 11, 2024Trip.com

Trip.com, one of the world’s leading online travel service providers, has introduced a new feature that highlights sustainable hotels and accommodations certified by a GSTC-Accredited Certification Body.