Hotel near Centrum,Warsaw98.6% of visitors choose this area
MMariann Maria2025.01.09
The hotel is in a great location. Walking distance from the main train station and about 30 minutes from the airport. Staff were friendly and check in was efficient. Rooms were clean and comfortable. Only negative was the inconvenient location of the plug sockets.
Hotel near Centrum,Warsaw98.6% of visitors choose this area
Ggelatal2024.12.23
on the first night of my stay, i was assigned a room designed for disabilities without any notice. since it was late and i was exhausted, i didn’t think much of it, but i noticed something felt off.
next evening, after taking a shower, i realized the entire bathroom was soaking wet and extremely slippery that i almost fell. then i was checking my booking receipt, i noticed the room i booked was supposed to have a different bathroom layout. when i raised this issue with the front desk, they admitted that due to overbooking on the first night, they had reassigned me to a room for disabilities without informing me.
this design is clearly unsafe for someone unfamiliar with it, and the hotel staff showed no sincerity in addressing the issue. what's worse, they didn't even offer an apology. instead, they simply asked me what I wanted. this is unacceptable—they failed to inform me of the room change on the first night and didn’t take responsibility when I brought it up.
eventually, after I insisted, they upgraded me to their best room and offered two days of complimentary breakfast. however, all of this only happened because i demanded it—the staff showed no initiative. they really need better training.
the first photo shows the fruit they sent as an apology. and the second, third photos shows the conditions of bathroom for disabilities.
第一晚入住時,已經很晚了,酒店人員在沒有通知我的情況下,給我安排了一間傷殘人士的房間。
由於太疲倦了,所以只是感覺房間怪怪的,但並沒察覺有什麼問題。直到第二天晚上,洗完澡之後,整個廁所也是濕的,我差一點就要滑倒。
再看看之前預訂時的收據,發現房間的廁所根本不應該是這個樣子,繼而我到酒店大堂理論,他們才告訴我,因為第一天晚上時候,訂單太滿了,所以才為我安排這樣的房間。
可是你要知道,這樣的設計,正常人洗澡,是真的很容易滑倒。他們不但沒有誠意的道歉,只是詢問我想要怎樣。
說實話,這難道不是酒店的問題嗎?第一天並沒坦白這不是我原本所訂的房間、繼而我發現後,亦沒作出任何相應的措施、道歉。
最後在我要求下,他們給我換了最好的房間,另外給我送了兩天免費的早餐。不過,這通通都是我要求的,酒店人員真的有需要再培訓。
第一張照片是他們賠罪送的水果。
Hotel near Centrum,Warsaw98.6% of visitors choose this area
AAnonymous User2024.11.02
The hotel is located in the city centre with access to all transportation and shopping area. The room is spacious and free water bottles provided, like it a lot.
Hotel near Centrum,Warsaw98.6% of visitors choose this area
PPHYO PHYO WAI YANG YING2025.01.18
Booked this hotel for My husband for his business trip . Thanks to the location close to train-statiin, heanage to arrive hotel in the snow storm weather fast. Standard old, outdated average hotel
Hotel near Centrum,Warsaw98.6% of visitors choose this area
LLiubou2025.01.02
We really spent a perfect time in this hotel! The room was big enough, and we really enjoyed of our bed. Bed in this hotel it’s something unbelievable! Super comfortable and huge! Definitely will come back again.
We want to say big thanks to supervisor Zuzanna! Super kind and helpful person. I wish to every company a person like she. Without this people like Zuzanna the hotel service will die
Hotel near Centrum,Warsaw98.6% of visitors choose this area
GGuest User2024.11.19
Convenient location, right in the city center with the view of the city landmarks. Friendly staff and good breakfast. The only disappointment was the swimming pool/ sauna rules which are not specified while making a booking on trip.com. We came to find out that the pool is only accessible for one hour per guest and additional time must be paid extra and cannot exceed 3 hours per day. In addition, an advanced booking must be made in order to use the pool and spa facilities. These restrictions should be transparently stated as the inconvenience left us with a feeling of mis-advertisement, which is a shame for such a nice hotel.
Hotel near Centrum,Warsaw98.6% of visitors choose this area
くくろくり2025.01.08
It's located in a corner of a district lined with skyscrapers.
It's a bit of a walk from the subway and tram stations, but you can access it directly by bus.
The room was very new and beautiful, and I was incredibly excited the moment I entered.
I think I would pay twice as much to stay in a hotel of this class in Japan.
I was able to stay in a great hotel at a reasonable price, and it became a wonderful memory!
Thank you!
Our experience of the hotel was very good. At the beginning we were greeted by a very friendly and helpful doorkeeper. The staff at reception were also helpful and professional. The room was comfortable and large.
Gym, sauna pool very pleasant.
The only remark is: to review the equipment I mean broken water dispenser at the sauna etc. And also the sauna at 8 30 was not warmed up.
I was business three nights in the hotel and I am very satisfied. The rooms are modernly furnished, the bed was very comfortable and the Wi-Fi was stable – perfect for me as a business traveler. I would like to emphasise the friendly staff at the reception. I would like to come back
Clean room, free towel provided at the bed. Nice and humorous staff. I asked whether I can have a female only room and the staff provided one. The only pity is that the lockers were only at the underground and they were not in service when I was staying there.
The location is also nice, with a 5-10 min walk to several bus stations. I walked there from the MDA bus station.
113 reviews
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9.2/10
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MMohamedHotel facilities are excellent, breakfast is great. But I found the most of the staff are not helpful, specially at the restaurant during breakfast time. Felt descriminated by color. When we went for breakfast no one showed us a table while others are escorted. Folk & knife brought to them while we were asked to go and take it.
TthomsonderekGreat room. Excellent location and staff were friendly and helpful.
We used Ubers to taxi us about and saved a load of money.
Hotel taxi to the airport was 400 and an Uber was 100.
Ggelatalon the first night of my stay, i was assigned a room designed for disabilities without any notice. since it was late and i was exhausted, i didn’t think much of it, but i noticed something felt off.
next evening, after taking a shower, i realized the entire bathroom was soaking wet and extremely slippery that i almost fell. then i was checking my booking receipt, i noticed the room i booked was supposed to have a different bathroom layout. when i raised this issue with the front desk, they admitted that due to overbooking on the first night, they had reassigned me to a room for disabilities without informing me.
this design is clearly unsafe for someone unfamiliar with it, and the hotel staff showed no sincerity in addressing the issue. what's worse, they didn't even offer an apology. instead, they simply asked me what I wanted. this is unacceptable—they failed to inform me of the room change on the first night and didn’t take responsibility when I brought it up.
eventually, after I insisted, they upgraded me to their best room and offered two days of complimentary breakfast. however, all of this only happened because i demanded it—the staff showed no initiative. they really need better training.
the first photo shows the fruit they sent as an apology. and the second, third photos shows the conditions of bathroom for disabilities.
第一晚入住時,已經很晚了,酒店人員在沒有通知我的情況下,給我安排了一間傷殘人士的房間。
由於太疲倦了,所以只是感覺房間怪怪的,但並沒察覺有什麼問題。直到第二天晚上,洗完澡之後,整個廁所也是濕的,我差一點就要滑倒。
再看看之前預訂時的收據,發現房間的廁所根本不應該是這個樣子,繼而我到酒店大堂理論,他們才告訴我,因為第一天晚上時候,訂單太滿了,所以才為我安排這樣的房間。
可是你要知道,這樣的設計,正常人洗澡,是真的很容易滑倒。他們不但沒有誠意的道歉,只是詢問我想要怎樣。
說實話,這難道不是酒店的問題嗎?第一天並沒坦白這不是我原本所訂的房間、繼而我發現後,亦沒作出任何相應的措施、道歉。
最後在我要求下,他們給我換了最好的房間,另外給我送了兩天免費的早餐。不過,這通通都是我要求的,酒店人員真的有需要再培訓。
第一張照片是他們賠罪送的水果。
すすしすしThe receptionist's response was good. However, one of the cards couldn't be used due to a magnetic malfunction or something, and there was a condom in the room, which made me feel uncomfortable, as if it hadn't been cleaned properly. Other than that the room was clean.
FFanshuClean room, free towel provided at the bed. Nice and humorous staff. I asked whether I can have a female only room and the staff provided one. The only pity is that the lockers were only at the underground and they were not in service when I was staying there.
The location is also nice, with a 5-10 min walk to several bus stations. I walked there from the MDA bus station.
GGuest UserOur experience of the hotel was very good. At the beginning we were greeted by a very friendly and helpful doorkeeper. The staff at reception were also helpful and professional. The room was comfortable and large.
Gym, sauna pool very pleasant.
The only remark is: to review the equipment I mean broken water dispenser at the sauna etc. And also the sauna at 8 30 was not warmed up.
MMilanThis hlocation very clean and on excellent downtown location. There is free coffee, tea and corn flames. Their staff is more then helpful . I would highly recommend this venue.
DDaweidezhangHHThe hotel is right opposite the castle. It is in a very good location. The hotel waited for us to check in until late at night. The house is a building built 600 years ago and is very antique.
Breakfast is relatively simple but comprehensive
It’s very pleasant to walk around and eat in the area
Parking can be parked in the public area outside the scenic area for 50 zlotys per day. It is still a good value for money and highly recommended.
HHGM720Overall had a really pleasant stay here! The room was clean, spacious, and comfortable and the staff were nice. Old Town Warsaw is also not too far away, and it’s such a lovely place to visit. Highly recommend eating Polish dumplings!
My friend who is a lifelong Warsaw resident thought this stay was a bit overpriced, but it’s still far more reasonable than hotels in many other European cities. My only hiccup with this booking was the shuttle service: it was confusing to coordinate. Most complimentary airport shuttle services have shuttles going back and forth every hour or every 30 minutes, so I didn’t realize this hotel only has one shuttle and one driver, meaning you have to individually schedule your pickup in advance. It’s hard to predict what time you’ll be ready to go, as even if your flight lands on time, you still have to de-board the plane, go through customs/immigration, wait for your baggage at the carousel and find your way to the exit. My bags took a while to come, and then I got a little lost, and the driver almost left without me. It was quite stressful, so I’d recommend giving yourself plenty of time to get from your plane to the shuttle.
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