You have questions? We've got some answers.

1) Am I eligible to use Tabby?

To be eligible to use Tabby, you must:.
• Be at least 18 years of age.
• Be a UAE resident.
• Have a valid Emirates ID.
• Link a valid debit or credit card to cover Tabby payments.
• Have a good credit history.

Choose Tabby at checkout and you'll see your available payment plans straight away.

2) What happens if I need to cancel or get a refund?

• Your booking always follows the airline or hotel cancellation rules for your fare or room, so check those before you book. Once Trip.com confirms a refund, we adjust or clear your remaining payments. Any fees will also be refunded proportionally based on the order amount.

• Refunds go back to your original payment method, or to your Tabby balance if they can't be processed there. For non-refundable bookings, you keep paying as scheduled.

3) Can I extend my payment due date?

• Sometimes you need more time to pay. If you're eligible, you can extend your due date. Here's how to view your options:

1. Go to the Money tab of the app.
2. Select the payment you'd like to extend.
3. Select how long you'd like to extend the payment for.

4) What happens if I miss a payment?

• At Tabby, we strive to promote responsible spending habits by carefully evaluating every purchase before approval. We encourage you to pay on time, by:
  • Sending you regular reminder notifications.
  • Ensuring you cannot make other purchases until any overdue payments are completed.

• Customers will be charged collection charges if they miss their payment due date. Missing payments will also negatively impact their credit score, which may affect their eligibility for loans from other financial institutions.

5) Why was my Tabby purchase not approved?

• We don't approve all orders as we're committed to supporting responsible shopping habits.

• We understand it can be frustrating to be declined after being approved in the past. Please note that each order is reviewed individually and different factors affect approval. Your spending limit may also vary depending on where you're shopping.

• hese decisions are automated and can't be changed by our support team, but your credit history is updated every time you use Tabby. If a purchase was previously declined, it doesn't mean future purchases will be. We recommend trying again later.

6) Who do I contact in case of questions?

It depends on what you need help with:
• For questions related to payments, contact Tabby support directly through the app.
• For bookings, changes or travel support, contact the Trip.com support team.team.

General Terms

• Pay Later is provided by Tabby LLC as Short-Term Credit, regulated by the Central Bank of the UAE. Tabby decides your approval, spending limit and payment plan. Trip.com is not responsible for these decisions. Your booking is covered by Trip.com's terms and conditions.
• All other Trip.com Terms and Conditions apply to your booking.